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Standard User anto135
(newbie) Tue 11-Feb-14 16:52:45
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Cancelling old provider once switched over


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Hi, basically I've switched broadband providers from test to plus net fibre. I was advised not to cancel my current provider as it could cause problems switching over, today I've had my new connection activated and I'm now able to use it. I was wondering if I can now cancel my tesco subscription or if I should wait?
Administrator MrSaffron
(staff) Tue 11-Feb-14 17:11:34
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Re: Cancelling old provider once switched over


[re: anto135] [link to this post]
 
If this was JUST a broadband switch, then Tesco may not have heard about the move (Sometimes happens) in which case you need to contact them to say you wish to stop your billing. If you used a MAC to migrate then this may have already started the leaving process in terms of contract/billing.

Otherwise make it clear the service has already migrated away to another provider.

Check your contract, you might be required to pay a 30 day notice period, varies from provider to provider.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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