I recently changed from BT ADSL where I was getting 4mb download to Utility Warehouse where there was a noticeable drop to about 3mb. This change of ADSL was to keep things simple and get over the change of ISP.
Then upgraded to fibre with UW and the speedtester says I am getting 65mb down and 11mb up. All very nice.
However, I frequently notice long lag times when loading sites or clicking on page links which are unresponsive. I had thought this was due to a delay at the server while it responded to the page request.
However, I recently discovered streaming internet radio - and noticed that there are occasions when there are frequent interruptions, even when I pause it to allow some buffering.
My simple logic says that a broken stream of music = broken continuity.
1. Is the discontinuity in the streaming radio an indication that the broadband connection is similarly affected?
2. Is there a more scientific way of confirming this before complaining?
3. Is there some level of discontinuity which is considered acceptable?
I know that all that will happen if I complain will be that they will run a speed test and declare all is well. So I need something more.