This doesn't directly help, but may progress things. The trouble is it seems the line is still being paid for, and in a way is in use, so the normal Tag removal
system probably won't work.
Assuming it is BT Call Divert, you can get hold of the partner's number by using the phone in the house and dialling *#21#
You can also threaten, (via the agent), to turn off the call divert by dialling #21#
I don't think you should do the latter until desperate, and it wouldn't release the line for you to take over anyway.
How long you intend to stay there, as you may be able to get a free install of a second line from Plusnet? If there is trouble however you may have to leave earlier than planned.
Is there any mention in the lease of a phone service? It sounds like you need a landline phone anyway, not just for the broadband, and she is preventing you taking over the line. Which may be in her partner's name of course.
Edit - Ummm! I wonder if the partner owns the house and isn't aware she has let it?
My broadband basic info/help site - www.robertos.me.uk
| Domains,site and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
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Edited by RobertoS (Mon 24-Mar-14 14:23:55)