I'm almost at the end of my tether right now. I moved house 6 weeks ago (into a rented house, the previous occupier was the landlady herself), and two weeks before that I contacted Plusnet about my home move. They said everything would be up and running on the 13th February. It came to that date and I was told that the current provider has rejected the takeover. Ok, things happen and they may not have wanted their phone line switched off during the moving process.
Since then, I've tried two more times to get this undertaken, and each time it gets rejected. The landlady knows that I've got the house, but when I call with the phone plugged in, in directs to a business number which seems to be operated by her partner. I've tried to get the Agent to contact the landlady (he wont give me her phone number) but he keeps coming up with excuses like "her phone is always switched off". I did "threaten" to contact the guys business directly, but the agent seemed very unhappy with that, and I don't want to pull that card unless its absolutely necessary.
In the meantime, is there anything I can do? I need a phone/internet working in my own house, and plusnet refuses to take any responsibility to help sort it out, its always "contact the previous provider", which I cant seem to do! Is there any way I can get the old line forcibly disconnected? Fed up with using a 3g dongle with awful speeds and high cost, and I can hardly get a signal on that or my mobile phone either which makes phone calls an outside job.