General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User Seeker100
(newbie) Thu 10-Apr-14 08:24:07
Print Post

Slow broadband - upload faster than download


[link to this post]
 
Slow broadband - upload (0.26 Mbps) faster than download (0.70 Mbps)

Speed kbps Download 256 Upload 704
Noise margin dB Download 33 Upload 10
Attenuation dB Download 41.7 Upload 20

ISP wants to charge £50 to visit premises.
Speed is very similar from master socket test point.
Ring wires have been disconnected.
Cable from pole in street has a support point on another building where there is a junction box with a plastic cover which is not properly closed leaving terminals hanging out exposed to atmosphere.

To me it seems as though the speed could be increased as the noise margin os well above 6dB
Is my thinking correct?

Cool web home suggests we should be able to get 4800 minimum.
Standard User ian72
(knowledge is power) Thu 10-Apr-14 08:33:25
Print Post

Re: Slow broadband - upload faster than download


[re: Seeker100] [link to this post]
 
Your noise margin for download is wrong. They should be able to fix this remotely without any engineer visiting your premises. If a line is not running at the full available speed noise margin for downstream should be around 6dB normally, not 30dB.

Who is your ISP? What you really need to ask them is to reset the target noise margin.
Standard User MHC
(sensei) Thu 10-Apr-14 09:10:51
Print Post

Re: Slow broadband - upload faster than download


[re: Seeker100] [link to this post]
 
Does the noise margin vary? And if so when and by how much? You could be getting moisture onto the joints if they are not sealed which might cause some problems although if they cannot track to earth or each other it will be less.

Get a copy of RouterStatsLight and leave it running for 48 hours to monitor the line and see what happens. But before that try the following.

Turn off power to the hub and wait 1 minute.
Disconnect the lead from socket to hub.
Leave everything OFF for an hour - yes, ISPs say three to five minutes, however from experience a longer period can help.
Power-up the hub and allow it to fully settle - say 5 minutes.
Reconnect the lead from hub to socket
Wait for 2 or three minutes
Reconnect devices.

Check stats.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit


Register (or login) on our website and you will not see this ad.

Standard User RobertoS
(sensei) Thu 10-Apr-14 12:39:17
Print Post

Re: Slow broadband - upload faster than download


[re: Seeker100] [link to this post]
 
Does the telephone work?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Seeker100
(newbie) Thu 10-Apr-14 13:06:48
Print Post

Re: Slow broadband - upload faster than download


[re: RobertoS] [link to this post]
 
Thank you for the above ideas.
Yes phone works fine.
I plan to follow the above suggestions later this afternoon.
Administrator MrSaffron
(staff) Thu 10-Apr-14 13:15:28
Print Post

Re: Slow broadband - upload faster than download


[re: Seeker100] [link to this post]
 
Could be that the BT Wholesale DLM has applied excessive banding on the connection. ISP can get this lifted if they want.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Seeker100
(newbie) Thu 10-Apr-14 19:22:04
Print Post

Re: Slow broadband - upload faster than download


[re: MrSaffron] [link to this post]
 
Followed MHC suggestions. Left router disconnected for 3 hours. Speeds exactly the same!
Makes me doubt if the Belkin F9J1102v2 router is updating.
Ran TB's speed tester.
Still very slow 0.2 download 0.5 upload

Tried to run RouterStats Lite but it does not list the Belkin model as an optionand I could not get anywhere with the any make option.

Will try phoning TalkTalk tomorrow
Administrator MrSaffron
(staff) Thu 10-Apr-14 19:26:35
Print Post

Re: Slow broadband - upload faster than download


[re: Seeker100] [link to this post]
 
Talk to ISP about banding

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Seeker100
(newbie) Tue 13-May-14 14:43:23
Print Post

Re: Slow broadband - upload faster than download


[re: MrSaffron] [link to this post]
 
Been on holiday and come back to find that after a long strtuggle via the ISP's forum they have reset the line and it is now 22 times faster!
Speed kbps Download 5610 Upload 540
Noise margin dB Download 7.5 Upload 10.5
Attenuation dB Download 40.1 Upload 22.8

Noise margin seems slightly high, but I'm not going to continue to struggle to get a mnor improvement.

Thank you to all for your help.
  Print Thread

Jump to