I am with TalkTalk for my phone and NewNet/Timico for my Broadband.
My broadband went down on Tuesday [has been twitchy for a long time] NewNet did a line test and found a battery contact fault. I have spent a majority of the intervening time listening to the TalkTalk ‘team’ reading their scripts asking me if my phone is working properly and since it is; washing their hands of any responsibility. Talktalk have, supposedly, done line test[s] - which took 54 hours [giving varied promises/denials along the way] which they say prove the line is ok.
So here I am, in an internet cafe asking H E L P.
Do I cut my losses and leave both suppliers. ID Net and EE look good.
Newnet are trying to see what they can do but the system is designed [stitched up] in such a way that the ISP cannot contact either OpenReach or the line provider directly whilst the “customer/mug” is paying for a service not received and doing much of work to try to co-ordinate a solution.
Ofcom have told me that it is the broadband provider’s responsibility to repair the service but how can they when the provider on which the service is dependant will not co-operate? Ofcom also provided me with 2 companies who wanted to sign me up to Sky or Plusnet for which presumably they would have received a fee – hardly impartial. Some Watchdog!