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Standard User Leenig
(experienced) Sun 18-May-14 11:41:12
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Sky on demand - fail since update last week


[link to this post]
 
Sorry in advance if this post should be placed elsewhere but here goes:

Sky recently upgrades its software last week many people are now unable to access the On demand service

http://helpforum.sky.com/t5/On-Demand-Catch-Up-TV/bd...

When you call Sky they request you do a rebuild reset reset the router on and on for some this as worked, for many the issue is still with us.

Screen info sates the wifi is connected to the router, connection to on demand fail

Any ideas how to resolve please?

Ive received a warning about not being negative in the Sky forum but its just pure frustration they refuse to admit there is a glitch with the update. I like many other customers were using On demand previously without any issue.

To ad insult my line speed as dropped given the constant router resets which I also trying to now sort out.
Standard User BatBoy
(legend) Sun 18-May-14 11:54:42
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Re: Sky on demand - fail since update last week


[re: Leenig] [link to this post]
 
It's fine here.


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Standard User Leenig
(experienced) Sun 18-May-14 12:51:41
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Re: Sky on demand - fail since update last week


[re: BatBoy] [link to this post]
 
lucky sod -if you view the forum link for Sky your see that for a number of people we are not able to access on demand frown


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Standard User BatBoy
(legend) Sun 18-May-14 13:15:05
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Re: Sky on demand - fail since update last week


[re: Leenig] [link to this post]
 
Are you all on Infinity?


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Standard User Leenig
(experienced) Sun 18-May-14 14:16:34
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Re: Sky on demand - fail since update last week


[re: BatBoy] [link to this post]
 
Yes Infinity option 2

sky info state connection to router Ol connection to on demand fail

my speeds have now dropped from a average of 71Mbps to 42Mbsp
Standard User BatBoy
(legend) Sun 18-May-14 14:32:28
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Re: Sky on demand - fail since update last week


[re: Leenig] [link to this post]
 
Typical BT throttling the competition frown

This is why I hacked my modem and dumped the Homehub.


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Standard User Leenig
(experienced) Sun 18-May-14 14:48:59
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Re: Sky on demand - fail since update last week


[re: BatBoy] [link to this post]
 
don't use the home hub use a Linksys wrt1900ac
Standard User BatBoy
(legend) Sun 18-May-14 14:53:24
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Re: Sky on demand - fail since update last week


[re: Leenig] [link to this post]
 
Expensive! Did you hack the modem?


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Standard User Leenig
(experienced) Sun 18-May-14 16:47:15
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Re: Sky on demand - fail since update last week


[re: BatBoy] [link to this post]
 
no to the hack question Im thick smile

over priced but working like a dream fast and great coverage in the house
Standard User BatBoy
(legend) Sun 18-May-14 19:47:52
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Re: Sky on demand - fail since update last week


[re: Leenig] [link to this post]
 
But you're at the mercy of BT and their TR069 smile


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