I wonder can anyone help on this... I've been having a problem with my BB speed since April - it's a long story ...
At the end of April I started getting 1Mb or even 0Mb every evening after about 9.30 - without turning off the EE Brightbox or my laptop, I went to bed and the next morning my speed was between 2.8 and 3.4
I reported it to EE and every day for 12 days I got a call from the EE Support team in Mumbai. Every day we went through the same questions about connecting new equipment, using the BT main socket etc.
An OpenReach engineer was sent to look at the green box in my street and he said he couldn't test my line.
I complained to EE Retentions dept who put me onto a Support Team in Manchester who sent another Open Reach engineer who tested all my sockets and line from street to my house. He said everything was working fine. He also said that my Brightbox was telling him my sync speed was between 7 and 8 Mb but using my laptop and his own, speed tests were showing 2.8 or 3Mb.
He said only EE could tell me why I wasn't getting 7Mb. I phoned EE in Manchester and as if by magic I was told they could see my 'Profile' was set at 2.8. They couldn't explain why none of the other support staff hadn't seen this.
EE changed the profile and within 10 minutes I was getting 7.5Mb. This went on for the next two weeks - night and day constant 7 - 7.5Mb . Then I had to go away for a few days so turned off the Brightbox - when I came back after 4 days my speed was 3.6 and my Brightbox says my sync speed is between 3.5 and 4.1.
Now I'm back to getting zero in the evening.
EE say what the Open Reach engineer said was wrong and BT say EE is giving me the run around. I've been given various scenarios by BT and EE - including REIN, exchange problems, the line self managing, cutting costs from BT Whoilesale, damage to wires in street when BT installed fibre cables in April.
The story goes on and on but enough for now.. can anyone offer any advice on this please ?