I have BB but my current BB provider doesn't have any record of me as a customer.
I moved house 3 years ago and that is when they claim to have disconnected my BB. Although I moved house my telephone number remained the same, and I remember telling them about my move.
My BB provider also provides me with telephone calls so i assumed that bills i received inc BB and phone calls but when I phoned them up a few months ago they were clear that the BB was disconnected and they don't consider me a BB customer and are only providing me telephone calls.
They claim that another company is providing my BB. However, I have phoned up the company (Virgin) who provided BB to the family who lived at my current address prior to my move and they confirmed they aren't providing BB.
I have spent weeks phoning people, speaking to managers but they still refuse to recongise me as a BB customer and claim that my line is active by mistake through an exchange.
I don't know what else to do now, they are refusing to accept me as a BB customer. i am worried that if the recongise their error they will claim they didnt have a valid contract with me and will charge me per MB or gig. I have offered to pay for all the months i have used BB at the rate of the contract which was in place 3 years ago but they have refused this offer.
what could i do?