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Standard User LTTOBTS
(newbie) Wed 25-Jun-14 15:46:38
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Orange Flashing Light.


[link to this post]
 
My internet (BT INFINITY) was activated last night at midnight, and it continues to get this Orange Flashing light Every time I plug in the router. BT Advisers said there is a problem on the line and they have to send my details off to the Specialist Team.

The connection wire didn't fit into the phone socket that OpenReach installed so I had to go buy an ADSL filter for £9.99 (which I hope to get back from BT, surely they're supposed to provide one). Do you think it could be the ADSL filter that is stopping me from connecting to the internet, or do you think they should have provided a WAN cable instead?
Administrator MrSaffron
(staff) Wed 25-Jun-14 15:56:40
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Re: Orange Flashing Light.


[re: LTTOBTS] [link to this post]
 
Best to get some pictures of what you have plugged in where.

Also when you say activated at midnight that is an odd time to do it, since it needs someone to visit the green street cabinet in the road to turn on the FTTC service on the line. Could it be that the activation is due today.

Also the phone line should plug into the DSL socket, rather than the WAN socket, unless you also have a white Openreach FTTH modem, in which case you use an Ethernet cable from the LAN port of the modem to the WAN port of the HH5.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User LTTOBTS
(newbie) Wed 25-Jun-14 16:47:02
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Re: Orange Flashing Light.


[re: MrSaffron] [link to this post]
 
Back of the Router.

ADSL Filter

OpenReach Socket

I believe I might be slightly wrong with the Midnight Activation. I think I was on the BT website and they said your internet could be activated anytime up to Midnight, June 24th, or something among those lines. It was originally meant to be activated on June 12th but BT has had major problems with it all since. And the advisers said it would be all up and running yesterday, and now saying they might be a fault. I don't quite understand the concept.


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Standard User MHC
(sensei) Wed 25-Jun-14 17:02:00
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Re: Orange Flashing Light.


[re: LTTOBTS] [link to this post]
 
When was the socket installed? Was it specifically for this order?

If it was then the BT Tech got it wrong.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User LTTOBTS
(newbie) Wed 25-Jun-14 17:10:56
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Re: Orange Flashing Light.


[re: MHC] [link to this post]
 
The socket was installed on June 12th, and completed on June 23rd. Specifically for BT Infinity. I've had countless problems with them during the past week or so which I've heavily complained about to them.

What kind of socket should I have gotten?

Edited by LTTOBTS (Wed 25-Jun-14 17:15:05)

Administrator MrSaffron
(staff) Wed 25-Jun-14 17:12:03
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Re: Orange Flashing Light.


[re: LTTOBTS] [link to this post]
 
Assuming you plug the filter into the openreach socket then yes that should work if the line has been enabled.

Given the history seems to be a bit of a mess, then back to BT Retail to chase them again. The fault could easily be that they've messed up the orders or Openreach who do the physical work have.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User LTTOBTS
(newbie) Wed 25-Jun-14 17:18:38
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Re: Orange Flashing Light.


[re: MrSaffron] [link to this post]
 
Thanks,.

BT said they will forward my case onto Service Monitoring Team and will call me back tomorrow to check the entire line. Hopefully they can send out someone to fix this matter in the same day because it's been 13 days since it's first opposed activation.
Administrator MrSaffron
(staff) Wed 25-Jun-14 17:21:36
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Re: Orange Flashing Light.


[re: LTTOBTS] [link to this post]
 
If you had an existing phone line and an engineer to install Infinity you should have got a socket like http://www.coolwebhome.co.uk/faceplate/ and also explains why no microfilters were sent with the home hub.

Given it may be a duff install i.e. no vdsl2 faceplate, have you checked that the telephone works properly?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User LTTOBTS
(newbie) Wed 25-Jun-14 17:28:57
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Re: Orange Flashing Light.


[re: MrSaffron] [link to this post]
 
I recently moved into house and I found out that the house had no phone line/face plate whatsoever, so OpenReach engineer came and installed a new phone line with that face plate. I thought it was odd that I didn't get an ADSL filter with it.
Administrator MrSaffron
(staff) Wed 25-Jun-14 17:36:06
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Re: Orange Flashing Light.


[re: LTTOBTS] [link to this post]
 
If the engineer was JUST booked to install a phone line then that is the correct faceplate to use.

The VDSL2 faceplate is only installed if they arrange a Infinity and phone line activation on the same day, or if you have a phone line and an engineer install is booked for you.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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