However, I wished I could have explained or said more to be honest.
I have been with TalkTalk, for a long time, ever since they started FTTC to be honest.
I have had two outages in all that time on a line that is normally rock solid and 37.7mbps down and 2.0mbps up for a very reasonable fee along with free phone to anywhere, anytime. Which suits me fine
B U T if there is a problem, wow!!!!
the last time, or second time I had a problem, was only two months ago, I was pushed from pillar to post, mainly with people who could not understand me !!!!
Just to clarify, I have a normal voice, with no discernible accent.
I have been in IT since 1976 and have just retired early, thanks to the high payments that were made to IT folks in the early and middle years
However, IMHO, speaking to TalkTalk and trying to get a fault fixed is one of the most harrowing, frightening and almost impossible things to do on this earth!
It was a fault at the exchange, my tests prior to ringing them, showed it was and I stuck to my guns. First they said it was because I was using an Asus Dual Band NT-R66U Modem/Router in my house!!! Then three days later, (you have to wait 72hours in between calls whilst they test the lines etc,), They blamed my internal wiring, then 3 days later they blamed me for constantly turning on and off my BT Modem or whatever it is. I hadn't touched the dam thing in almost three years!!!!
Anyway, they kept blaming all sorts, each with a 72 hour interval!!! When I threatened to just leave they said OK !!!! But an hour later I got a call from someone who said can we do one more test? I said yes, and by the end of the day the system was at half speed and by the morning was completely restored to exactly what it was before the outage. I never saw an engineer at our premises and neither did one drive down our road which is a dead end, the whole of our road and house is covered by our CCTV in agreement with our neighbours.
Yet this miracle had happened.
This was all after THREE WEEKS of no broadband but a perfectly working phone with no distortion or anything.
So when I think that I may have to ring TalkTalk support, my main feeling is DREAD and HORROR !!!!
2 x TalkTalk upto 40mb FTTC lines, current speeds a good 37mbps on each one.(hiding behind an assortment of Asus RT-N66U Dual Band, DGND3700v2 Dual Band, DG834PN and DGN2000 routers) on: a Win7 64 Ult (RTM) Desktop, Win8 x64 Pro (RTM) ) Desktop & Win 8 x64 Pro (RTM) Laptop, 3 x iPads, 1 x Archos 700, assorted Printers and Mobile phones etc and an 8ch CCTV system embedded into the Network.