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Standard User Stevenage_Neil
(committed) Thu 17-Jul-14 12:01:42
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We think we have it bad with our Customer Service...


[link to this post]
 
......at least he spoke English................I want to help you....
Standard User RobertoS
(elder) Thu 17-Jul-14 14:17:32
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Re: We think we have it bad with our Customer Service...


[re: Stevenage_Neil] [link to this post]
 
Quite scary.

I listened a while ago. Apparently it has gone viral. This BBC article about it is worth a read. It includes Comcast's response. I haven't been to that, just seen the snippet from it.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User mixt
(fountain of knowledge) Thu 17-Jul-14 14:49:40
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Re: We think we have it bad with our Customer Service...


[re: Stevenage_Neil] [link to this post]
 
It all boils down to Comcast wanting to know the reason for him leaving. "Because I want to" does not help their cause. That doesn't aid their market research. Comcast's only hope, their only peace, is to understand it, to understand the `why.'
`Why' is what separates us from them, you from me. `Why' is the only real social power, without it you are powerless. And this is how you come to me, without `why,' without power. Another link in the chain. But fear not, since I have seen how good you are at following orders, I will tell you what to do next. Run back, and give the fortune teller this message: Her time is almost up. Now I have some real business to do, I will say adieu and goodbye.

Wait... I'm back now, got a bit side tracked there. Comcast also seem to believe they have a right to know "why", but of course they do not, per the customer's "none of your business" response. As a Facebook friend also posted along with this story:
... this call is like an ex girlfriend or boyfriend demanding to know why you're breaking up with them ...

A psycho girlfriend/boyfriend at that.

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Edited by mixt (Thu 17-Jul-14 14:56:34)


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Standard User jroadley
(learned) Thu 17-Jul-14 15:44:50
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Re: We think we have it bad with our Customer Service...


[re: Stevenage_Neil] [link to this post]
 
105mb
Standard User Stevenage_Neil
(committed) Thu 17-Jul-14 16:27:41
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Re: We think we have it bad with our Customer Service...


[re: mixt] [link to this post]
 
It should be noted that that was only the last 8 mins of a 20 min conversation.

Read more

Edited by Stevenage_Neil (Thu 17-Jul-14 16:28:41)

Standard User RobertoS
(elder) Thu 17-Jul-14 16:55:28
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Re: We think we have it bad with our Customer Service...


[re: Stevenage_Neil] [link to this post]
 
[cough] tongue smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 18-Jul-14 13:49:49
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Re: We think we have it bad with our Customer Service...


[re: Stevenage_Neil] [link to this post]
 
He should have just requested his MAC!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Michael_Chare
(experienced) Fri 18-Jul-14 16:27:48
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Re: We think we have it bad with our Customer Service...


[re: mixt] [link to this post]
 
In reply to a post by mixt:
It all boils down to Comcast wanting to know the reason for him leaving. "Because I want to" does not help their cause. That doesn't aid their market research. Comcast's only hope, their only peace, is to understand it, to understand the `why.'

I had a problem when I left BT's dial up service without providing a reason. I got passed round half a dozen people before someone would action the cancellation.

Michael Chare
Standard User tehidyman
(regular) Fri 18-Jul-14 18:23:24
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Re: We think we have it bad with our Customer Service...


[re: Michael_Chare] [link to this post]
 
In the past, on two occasions, when asked why I wanted to leave an ISP I supplied my reason and in both cases was offered a good reduction in cost to stay.
Standard User Michael_Chare
(experienced) Sat 19-Jul-14 00:42:47
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Re: We think we have it bad with our Customer Service...


[re: tehidyman] [link to this post]
 
Yes, IME retention departments often offer the best deals.

For some reason when I left BTinternet dial up service I was allowed to keep my email address if I rang up to make the cancellation. That was nearly 10 years ago and so far I have not paid anything despite the recent emails to say a charge would be introduced.

Michael Chare
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