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Standard User falko89
(newbie) Fri 01-Aug-14 20:31:23
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Restricted to less than 2mb and no one knows why?


[link to this post]
 
Been having this issue all week, at best I can get 1.5mb when I should get 8mb, I have been onto EE who have checked everything, I had an open reach engineer out today who checked everything, He says the line through put is 7000 has but I am getting restricted, he blamed the router, I gave him another, he tried that same thing, he was then beat and told me to contact EE, I have been on the phone to EE 45 min until I got cut off, they didn't have a clue either. I am thinking they are throttling me but surly they wouldn't go to all the trouble of sending out an engineer if this was the case?
Administrator MrSaffron
(staff) Fri 01-Aug-14 20:37:42
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Re: Restricted to less than 2mb and no one knows why?


[re: falko89] [link to this post]
 
What speed does router say it is connecting at?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User falko89
(newbie) Fri 01-Aug-14 20:44:07
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Re: Restricted to less than 2mb and no one knows why?


[re: MrSaffron] [link to this post]
 
Hmm we now have a problem, Downstream has dropped to 640Kbps

http://www.thinkbroadband.com/speedtest/results.html...


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Administrator MrSaffron
(staff) Fri 01-Aug-14 21:13:11
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Re: Restricted to less than 2mb and no one knows why?


[re: falko89] [link to this post]
 
Need to check connection speed, attenuation and noise margin from router first

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(experienced) Fri 01-Aug-14 21:45:40
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Re: Restricted to less than 2mb and no one knows why?


[re: falko89] [link to this post]
 
Of course they will send an engineer, as they will charge you for the visit two or three months down the road, even if there is no fault in your property, even if they promise no charge. Been there, done that and recently got the t-shirt. Even got cut off while away, so yet another stink had to be kicked up to get reconnected. Two more free months as compensation for their ineptitude.

Zen Business Talk - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png

Edited by professor973 (Fri 01-Aug-14 21:50:11)

Standard User XRaySpeX
(eat-sleep-adslguide) Fri 01-Aug-14 22:18:40
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Re: Restricted to less than 2mb and no one knows why?


[re: falko89] [link to this post]
 
You are probably being banded by EE, see: Banded Profiles. I've seen a lot of that about lately with EE and by perseverance it has been removed.

But 1st post your router stats so we can see if this is the case. For a BrightBox: login and go to Advanced Settings/ System/ ADSL Status. Also post 'Time Connected:' from initial Status page.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User falko89
(newbie) Sat 02-Aug-14 06:57:42
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Re: Restricted to less than 2mb and no one knows why?


[re: XRaySpeX] [link to this post]
 
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 352 (Kbps.)
Downstream 672 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 7.4 dB
Line Attenuation 27.5 dB 63.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 dBm 18.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0
Statistics
Received Cells 19104
Transmitted Cells 14840
Standard User Ribble
(experienced) Sat 02-Aug-14 10:21:02
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Re: Restricted to less than 2mb and no one knows why?


[re: falko89] [link to this post]
 
If the line really was getting 7Mbits+ then it appears there is now a fault on it because it's showing very high attenuation now, possibly part of the line is disconnected. Does the phone work if you one connected?
Standard User MHC
(sensei) Sat 02-Aug-14 10:24:01
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Re: Restricted to less than 2mb and no one knows why?


[re: Ribble] [link to this post]
 
was just writing an answer too ... if part disconnected though, upstream attenuation would be a lot higher too.

For attenuation of 63dB and 7.4 SNR the figures are reasonable.

Does the OP have any previous data to show a lower downstream attenuation?


Potentially a failing/failed filter or the modem front end. Both need to be checked out.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Administrator MrSaffron
(staff) Sat 02-Aug-14 10:25:03
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Re: Restricted to less than 2mb and no one knows why?


[re: Ribble] [link to this post]
 
Wondering where the Openreach engineer got the 7 Meg from originally as if the downstream is actually 63.5 dB attenuation (limit modem shows) then it is likely to be higher, but there is some imbalance with the upstream.

Without having seen old line stats (Which providers should have records of) it is hard to see if this is an intermittent fault or actual performance that is to be expected.

What is the postcode, we can give you an estimated distance to the exchange figure from that and see if speeds are in the reasonable range.

Edited by MrSaffron (Sat 02-Aug-14 10:29:47)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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