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Standard User jackdeld
(newbie) Sat 09-Aug-14 10:43:48
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High congestion all day


[link to this post]
 
Returned from holiday a few days ago to find internet speeds much slower than when we left.

Have been getting results like these last night and this morning:
http://www.thinkbroadband.com/speedtest/results.html...
which I'm told is because of high congestion, though it doesn't suggest why it's happening or how to fix it.

Any help?
Standard User RobertoS
(elder) Sat 09-Aug-14 10:52:02
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Re: High congestion all day


[re: jackdeld] [link to this post]
 
Who is telling you it is high congestion? Sky, or someone else?

Is it Sky LLU or Sky Connect? It looks like Sky Connect to me. Well known to be rubbish, unlike their excellent LLU.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(elder) Sat 09-Aug-14 10:53:11
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Re: High congestion all day


[re: jackdeld] [link to this post]
 
Have you power-cycled your router? Just once, not several times.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Administrator MrSaffron
(staff) Sat 09-Aug-14 10:56:32
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Re: High congestion all day


[re: jackdeld] [link to this post]
 
First we presume this is a speed test done over an Ethernet connection? WiFi issues can cause similar problems. The fact that the tbbx1 is holding up fairly well points to possible WiFi.

Saturday morning should be a fairly quiet time, but it is the summer holidays so that may not be the case. Are speed tests at silly times e.g. 1am to 6am any more stable?

It is possible that the backhaul at your exchange is congested badly and the fix times for this vary, depending on how bad things are.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jackdeld
(newbie) Sat 09-Aug-14 10:56:58
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Re: High congestion all day


[re: RobertoS] [link to this post]
 
When I run the test, it suggests that the result is due to high congestion.

Not sure which Sky it is - my issue is mainly that it's only started recently and was fine before.
Standard User RobertoS
(elder) Sat 09-Aug-14 10:58:01
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Re: High congestion all day


[re: jackdeld] [link to this post]
 
What sort of figures do you normally get?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator MrSaffron
(staff) Sat 09-Aug-14 10:58:45
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Re: High congestion all day


[re: jackdeld] [link to this post]
 
Looking at graphs I can see why we suggest the high congestion.

The point about Sky Connect needs to be explore more (skipped mind earlier) look at the connection statistics for the router, what speed is the downstream and upstream connecting at. If 448 Kbps upstream almost certainly Sky Connect and at that point advice is easy - change provider.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jackdeld
(newbie) Sat 09-Aug-14 12:31:51
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Re: High congestion all day


[re: RobertoS] [link to this post]
 
Unsure - I've only started using the speed test recently. I noticed the issue because I play a lot of games online with friends.
Standard User jackdeld
(newbie) Sat 09-Aug-14 12:32:47
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Re: High congestion all day


[re: RobertoS] [link to this post]
 
This test was over WiFi, I'll try again over ethernet.

And what is power-cycling?
Standard User Oliver341
(eat-sleep-adslguide) Sat 09-Aug-14 12:35:42
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Re: High congestion all day


[re: jackdeld] [link to this post]
 
In reply to a post by jackdeld:
And what is power-cycling?

Turning the power off for a few seconds, then on.

Oliver.
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