We have managed to get to bottom of it. BT are claiming they are running "One day only" deals in getting customers from Sky and TalkTalk. The deal started on August 1st. In order to do this, they are putting cease/reprovides through, thus keeping the customers current number, though in most cases the broadband is down for days.
The customers are not aware of the impending cease charges, as BT don't mention this in there sales patter. Likewise, whatever the powers above have told them, this deal is for new provides, not migrations....so the call centres clearly are getting around a loophole to get commission....just ram them through as cease/reprovides. Likewise, if the intended customers were Sky/TalkTalk, this is not being checked and other providers are getting caught up in it. There also telling customers they will contact old service providers directly to settle any contracts that may need sorting.
So far we have caught every PSTN cease, spoken to customers and explained cease charges. The above story has been told in all cases. Everyone but one has stayed with us. We presented his final bill....BT are now claiming they did not state they would settle contracts. Customer is returning to us and now taking legal action against BT.
The whole thing smells of bad sales practices.