I reported a similar thing with a nearby Virgin box a few weeks ago, the door was hanging off and the electrics exposed. It took them a couple of weeks to sort it, even then it was only a temporary fix as they'd strapped a series of cable ties round the whole thing to hold the door in place.
I found a form on the Virgin web site that covered the situation. They've never did acknowledge my report though.
We have more and more laws, and less and less enforcement