You should be syncing at about 14 Meg. The reason you are not is that EE
* PN has put you on a banded profile, altho' you now have no significant errors, the 2nd lowest of these Banded Profiles
. You need to call them to remove any banding.
* I thought only EE imposed Banded Profiles
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC