Hi, I am a plusnet user and last night we had a major outage. I usually have a 8meg connection but since this morning it has been as follows;
Download speedachieved during the test was - 0.31 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Your DSL Connection Rate :0.58 Mbps(DOWN-STREAM), 0.29 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
My router shows this;
Current Rate (Kbps) 288 576
Max Rate (Kbps) 1000 9696
SNR Margin (dB) 26 39
Line Attenuation (dB) 20.5 32
Occupancy (%) 28 5
Errors (Pkts) 0 0
I have spoke to plusnet twice today and they have said they would run a reset on my connection. I contacted them again 6 hours later after no change and they said they would do something else and asked me to restart me router. It came back on again with the same speeds and they said that was all they could do and just keep an eye on it and try tomorrow.
We stream everything so its really quite a bummer and they usually fix any problems very quickly. This one seems different to the previous problems as the sync speed is so low.