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Standard User warweezil
(fountain of knowledge) Wed 22-Oct-14 19:41:16
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Instability is making me unstable!


[link to this post]
 
I have posted here over a few years regarding my erratic ADSL service on this line, throughout 3 ISP's and covering the range from 512k/2 Mbps/ADSLMax/ADSL2+. Openjoke have looked at it a few times. have halfheartedly tried various things (including an SFI charge that didn't stick) including an E side swap, I have removed all the extension wiring, changed countless filters and routers. still it plays up, this is the system record for the last 22 days.

Am I being unreasonable here? Does this level of interruption to an "always on" service seem right? I know there are many really knowledgeable members here, but sadly no one has ever offered me any insight into what the problem may be, Ive grown tired of going over the same old ground with ISPs, even when they get engineers involved it seems that the ones attending are either not skilled or not bothered enough to chase this down, ISP's dont seem that interested either.

I feel the only place left it can be is in the D side wiring, and sadly that wiring will still be in play if I take fibre, but the way I feel right now I wonder if I should just give up and move home to get away from this problem. The line has always been a disappointment - even on Dial up I had to have the gain tweaked due to some performance issues.

Surely someone - somewhere on Thinkbroadband will have an idea of what the issue is? I saw a phrase used the other day "lost carrier"... would that explain the "DSL not responding (no DSL synchronization)." entries in my router log? How can I get this line cleaned up in time for fibre?

HELP!!!!!!!! Please!!

Abridged router logs below - read from bottom to top.

22.10.14 19:12:36 Internet connection established successfully.
22.10.14 19:11:11 Log in with Internet service provider failed. Authentication failure
22.10.14 19:11:02 DSL is available (DSL synchronization exists with 7800/935 kbit/s).
22.10.14 19:10:15 Internet connection cleared.
22.10.14 19:10:15 Timeout during PPP negotiation.
22.10.14 19:10:15 Internet connection cleared.
22.10.14 19:10:14 DSL not responding (no DSL synchronization).
22.10.14 17:28:35 Internet connection established successfully.
22.10.14 17:28:20 DSL is available (DSL synchronization exists with 8279/971 kbit/s).
22.10.14 17:27:33 Internet connection cleared.
22.10.14 17:27:33 Timeout during PPP negotiation.
22.10.14 17:27:33 Internet connection cleared.
22.10.14 17:27:31 DSL not responding (no DSL synchronization).
22.10.14 05:16:08 Internet connection established successfully.
22.10.14 05:15:47 DSL is available (DSL synchronization exists with 8024/939 kbit/s).
22.10.14 05:15:00 Internet connection cleared.
22.10.14 05:15:00 Timeout during PPP negotiation.
22.10.14 05:15:00 Internet connection cleared.
22.10.14 05:14:58 DSL not responding (no DSL synchronization).
22.10.14 01:09:31 Internet connection established successfully.
22.10.14 01:09:00 DSL is available (DSL synchronization exists with 7800/939 kbit/s).
22.10.14 01:08:13 Internet connection cleared.
22.10.14 01:08:13 Timeout during PPP negotiation.
22.10.14 01:08:13 Internet connection cleared.
22.10.14 01:08:11 DSL not responding (no DSL synchronization).
21.10.14 04:36:53 Internet connection established successfully.
21.10.14 04:36:32 DSL is available (DSL synchronization exists with 8152/947 kbit/s).
21.10.14 04:35:45 Internet connection cleared.
21.10.14 04:35:45 Timeout during PPP negotiation.
21.10.14 04:35:45 Internet connection cleared.
21.10.14 04:35:43 DSL not responding (no DSL synchronization).
21.10.14 01:25:34 Internet connection established successfully.
21.10.14 01:25:20 DSL is available (DSL synchronization exists with 8056/963 kbit/s).
21.10.14 01:24:33 Internet connection cleared.
21.10.14 01:24:33 Timeout during PPP negotiation.
21.10.14 01:24:33 Internet connection cleared.
21.10.14 01:24:31 DSL not responding (no DSL synchronization).
21.10.14 00:30:24 Internet connection established successfully.
21.10.14 00:30:06 DSL is available (DSL synchronization exists with 8152/959 kbit/s).
21.10.14 00:29:17 Internet connection cleared.
21.10.14 00:29:17 Timeout during PPP negotiation.
21.10.14 00:29:17 Internet connection cleared.
21.10.14 00:29:16 DSL not responding (no DSL synchronization).
19.10.14 04:17:49 Internet connection established successfully.
19.10.14 04:17:43 DSL is available (DSL synchronization exists with 8056/947 kbit/s).
19.10.14 04:16:56 Internet connection cleared.
19.10.14 04:16:56 Timeout during PPP negotiation.
19.10.14 04:16:56 Internet connection cleared.
19.10.14 04:16:54 DSL not responding (no DSL synchronization).
19.10.14 03:38:40 Internet connection established successfully.
19.10.14 03:38:37 DSL is available (DSL synchronization exists with 8120/935 kbit/s).
19.10.14 03:37:50 Internet connection cleared.
19.10.14 03:37:50 Timeout during PPP negotiation.
19.10.14 03:37:50 Internet connection cleared.
19.10.14 03:37:48 DSL not responding (no DSL synchronization).
17.10.14 20:59:39 Internet connection established successfully.
17.10.14 20:59:35 DSL is available (DSL synchronization exists with 7864/923 kbit/s).
17.10.14 20:58:48 Internet connection cleared.
17.10.14 20:58:48 Timeout during PPP negotiation.
17.10.14 20:58:48 Internet connection cleared.
17.10.14 20:58:47 DSL not responding (no DSL synchronization).
16.10.14 22:15:30 Internet connection established successfully.
16.10.14 22:15:19 Timeout during PPP negotiation.
16.10.14 22:15:19 Internet connection cleared.
16.10.14 21:36:14 Filter list of the web sites banned by the BPjM has been updated successfully.
14.10.14 21:06:00 Internet connection established successfully.
14.10.14 21:05:53 DSL is available (DSL synchronization exists with 7768/955 kbit/s).
14.10.14 21:05:06 Internet connection cleared.
14.10.14 21:05:06 Timeout during PPP negotiation.
14.10.14 21:05:06 Internet connection cleared.
14.10.14 21:05:04 DSL not responding (no DSL synchronization).
12.10.14 20:07:14 Internet connection established successfully.
12.10.14 20:07:10 DSL is available (DSL synchronization exists with 7768/899 kbit/s).
12.10.14 20:06:23 Internet connection cleared.
12.10.14 20:06:23 Timeout during PPP negotiation.
12.10.14 20:06:23 Internet connection cleared.
12.10.14 20:06:21 DSL not responding (no DSL synchronization).
10.10.14 23:48:02 Internet connection established successfully.
10.10.14 23:47:58 DSL is available (DSL synchronization exists with 7448/952 kbit/s).
10.10.14 23:47:11 Internet connection cleared.
10.10.14 23:47:11 Timeout during PPP negotiation.
10.10.14 23:47:11 Internet connection cleared.
10.10.14 23:47:10 DSL not responding (no DSL synchronization).
10.10.14 23:41:12 Internet connection established successfully.
10.10.14 23:41:07 DSL is available (DSL synchronization exists with 7608/955 kbit/s).
10.10.14 23:40:20 Internet connection cleared.
10.10.14 23:40:20 Timeout during PPP negotiation.
10.10.14 23:40:20 Internet connection cleared.
10.10.14 23:40:18 DSL not responding (no DSL synchronization).
10.10.14 19:51:15 Internet connection established successfully.
10.10.14 19:51:11 DSL is available (DSL synchronization exists with 7928/952 kbit/s).
10.10.14 19:50:24 Internet connection cleared.
10.10.14 19:50:24 Timeout during PPP negotiation.
10.10.14 19:50:24 Internet connection cleared.
10.10.14 19:50:22 DSL not responding (no DSL synchronization).
10.10.14 19:14:38 Internet connection established successfully.
10.10.14 19:14:35 DSL is available (DSL synchronization exists with 7992/979 kbit/s).
10.10.14 19:13:47 Internet connection cleared.
10.10.14 19:13:47 Timeout during PPP negotiation.
10.10.14 19:13:47 Internet connection cleared.
10.10.14 19:13:46 DSL not responding (no DSL synchronization).
10.10.14 17:43:10 Internet connection established successfully.
10.10.14 17:43:03 DSL is available (DSL synchronization exists with 8247/979 kbit/s).
10.10.14 17:42:16 Internet connection cleared.
10.10.14 17:42:16 Timeout during PPP negotiation.
10.10.14 17:42:16 Internet connection cleared.
10.10.14 17:42:15 DSL not responding (no DSL synchronization).
06.10.14 14:43:59 Internet connection established successfully.
06.10.14 14:42:58 Log in with Internet service provider failed. Terminated LCP
06.10.14 14:41:54 Log in with Internet service provider failed. Terminated LCP
06.10.14 14:40:51 Log in with Internet service provider failed. Terminated LCP
06.10.14 14:40:47 Internet connection cleared.
04.10.14 20:00:40 Internet connection established successfully
04.10.14 20:00:36 DSL is available (DSL synchronization exists with 7544/959 kbit/s).
04.10.14 19:59:49 Internet connection cleared.
04.10.14 19:59:49 Timeout during PPP negotiation.
04.10.14 19:59:49 Internet connection cleared.
04.10.14 19:59:48 DSL not responding (no DSL synchronization).
04.10.14 19:59:44 Internet connection established successfully.
04.10.14 19:59:38 DSL is available (DSL synchronization exists with 5944/959 kbit/s).
04.10.14 19:58:50 Internet connection cleared.
04.10.14 19:58:50 Timeout during PPP negotiation.
04.10.14 19:58:50 Internet connection cleared.
04.10.14 19:58:49 DSL not responding (no DSL synchronization).
04.10.14 19:58:31 Internet connection established successfully.
04.10.14 19:58:27 DSL is available (DSL synchronization exists with 7768/947 kbit/s).
04.10.14 19:57:40 Internet connection cleared.
04.10.14 19:57:40 Timeout during PPP negotiation.
04.10.14 19:57:40 Internet connection cleared.
04.10.14 19:57:39 DSL not responding (no DSL synchronization).
04.10.14 19:57:37 Internet connection established successfully.
04.10.14 19:57:29 DSL is available (DSL synchronization exists with 5880/959 kbit/s).
04.10.14 19:56:41 Internet connection cleared.
04.10.14 19:56:41 Timeout during PPP negotiation.
04.10.14 19:56:41 Internet connection cleared.
04.10.14 19:56:40 DSL not responding (no DSL synchronization).
04.10.14 19:56:26 Internet connection established successfully.
04.10.14 19:56:19 DSL is available (DSL synchronization exists with 7640/959 kbit/s).
04.10.14 19:55:43 Internet connection cleared.
04.10.14 19:55:43 Timeout during PPP negotiation.
04.10.14 19:55:43 Internet connection cleared.
04.10.14 19:55:30 DSL not responding (no DSL synchronization).
04.10.14 19:55:20 DSL is available (DSL synchronization exists with 5944/943 kbit/s).
04.10.14 19:54:32 DSL not responding (no DSL synchronization).
04.10.14 19:53:54 DSL is available (DSL synchronization exists with 7640/947 kbit/s).
04.10.14 19:53:06 DSL not responding (no DSL synchronization).
04.10.14 19:52:55 DSL is available (DSL synchronization exists with 6008/952 kbit/s).
04.10.14 19:52:08 Internet connection cleared.
04.10.14 19:52:08 Timeout during PPP negotiation.
04.10.14 19:52:08 Internet connection cleared.
04.10.14 19:52:06 DSL not responding (no DSL synchronization).
04.10.14 19:51:39 Internet connection established successfully.
04.10.14 19:51:35 DSL is available (DSL synchronization exists with 7672/935 kbit/s).
04.10.14 19:50:48 Internet connection cleared.
04.10.14 19:50:48 Timeout during PPP negotiation.
04.10.14 19:50:48 Internet connection cleared.
04.10.14 19:50:46 DSL not responding (no DSL synchronization).
04.10.14 19:50:43 Internet connection established successfully.
04.10.14 19:50:37 DSL is available (DSL synchronization exists with 6072/927 kbit/s).
04.10.14 19:49:49 Internet connection cleared.
04.10.14 19:49:49 Timeout during PPP negotiation.
04.10.14 19:49:49 Internet connection cleared.
04.10.14 19:49:47 DSL not responding (no DSL synchronization).
04.10.14 19:48:45 Internet connection established successfully.
04.10.14 19:48:38 DSL is available (DSL synchronization exists with 6072/959 kbit/s).
04.10.14 19:47:51 Internet connection cleared.
04.10.14 19:47:51 Timeout during PPP negotiation.
04.10.14 19:47:51 Internet connection cleared.
04.10.14 19:47:49 DSL not responding (no DSL synchronization).
04.10.14 19:46:44 Internet connection established successfully.
04.10.14 19:46:40 DSL is available (DSL synchronization exists with 6168/967 kbit/s).
04.10.14 19:45:53 Internet connection cleared.
04.10.14 19:45:53 Timeout during PPP negotiation.
04.10.14 19:45:53 Internet connection cleared.
04.10.14 19:45:51 DSL not responding (no DSL synchronization).
04.10.14 19:42:58 Internet connection established successfully.
04.10.14 19:42:54 DSL is available (DSL synchronization exists with 7800/923 kbit/s).
04.10.14 19:42:07 Internet connection cleared.
04.10.14 19:42:07 Timeout during PPP negotiation.
04.10.14 19:42:07 Internet connection cleared.
04.10.14 19:42:06 DSL not responding (no DSL synchronization).
04.10.14 19:40:10 Internet connection established successfully.
04.10.14 19:40:03 DSL is available (DSL synchronization exists with 7544/959 kbit/s).
04.10.14 19:39:16 Internet connection cleared.
04.10.14 19:39:16 Timeout during PPP negotiation.
04.10.14 19:39:16 Internet connection cleared.
04.10.14 19:39:14 DSL not responding (no DSL synchronization).
04.10.14 19:35:17 Internet connection established successfully.
04.10.14 19:35:10 DSL is available (DSL synchronization exists with 7608/943 kbit/s).
04.10.14 19:34:23 Internet connection cleared.
04.10.14 19:34:23 Timeout during PPP negotiation.
04.10.14 19:34:23 Internet connection cleared.
04.10.14 19:34:21 DSL not responding (no DSL synchronization).
04.10.14 19:33:43 Internet connection established successfully.
04.10.14 19:33:39 DSL is available (DSL synchronization exists with 7672/923 kbit/s).
04.10.14 19:32:52 Internet connection cleared.
04.10.14 19:32:52 Timeout during PPP negotiation.
04.10.14 19:32:52 Internet connection cleared.
04.10.14 19:32:50 DSL not responding (no DSL synchronization).
04.10.14 04:26:30 Internet connection established successfully.
04.10.14 04:26:27 DSL is available (DSL synchronization exists with 7544/959 kbit/s).
04.10.14 04:25:39 Internet connection cleared.
04.10.14 04:25:39 Timeout during PPP negotiation.
04.10.14 04:25:39 Internet connection cleared.
04.10.14 04:25:38 DSL not responding (no DSL synchronization).
04.10.14 04:10:31 Internet connection established successfully.
04.10.14 04:10:27 DSL is available (DSL synchronization exists with 7608/947 kbit/s).
04.10.14 04:09:17 Internet connection cleared.
04.10.14 04:09:17 Timeout during PPP negotiation.
04.10.14 04:09:17 Internet connection cleared.
04.10.14 04:09:16 DSL not responding (no DSL synchronization).
04.10.14 01:04:05 Internet connection established successfully.
04.10.14 01:04:00 DSL is available (DSL synchronization exists with 7352/931 kbit/s).
04.10.14 01:03:12 Internet connection cleared.
04.10.14 01:03:12 Timeout during PPP negotiation.
04.10.14 01:03:12 Internet connection cleared.
04.10.14 01:03:11 DSL not responding (no DSL synchronization).
01.10.14 21:29:16 Internet connection established successfully.
01.10.14 21:29:10 DSL is available (DSL synchronization exists with 7320/943 kbit/s).
01.10.14 21:28:23 Internet connection cleared.
01.10.14 21:28:23 Timeout during PPP negotiation.
01.10.14 21:28:23 Internet connection cleared.
01.10.14 21:28:22 DSL not responding (no DSL synchronization).
01.10.14 13:52:23 Internet connection established successfully.
01.10.14 13:40:39 Internet connection cleared.
01.10.14 05:07:16 Internet connection established successfully.
01.10.14 04:50:36 Timeout during PPP negotiation.
01.10.14 04:50:36 Internet connection cleared.
01.10.14 04:48:17 Internet connection established successfully.
01.10.14 04:23:33 Timeout during PPP negotiation.
01.10.14 04:23:33 Internet connection cleared.

The line currently shows SNR as 6db (occasionally rises to 9db) and an attenuation of 39db. The line is a little short of 3km (physical length) confirmed by Openreach, and fits the known route of the cables. The line is fed to my property via a short overhead - less than 10 metres, the overhead was new when I moved here in 1999. The cabinet around 375 metres from my premises - the line between the pole base and the cabinet is fed via ducting.

I cant think of anything else that would help.

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
VIVACITI - Now back with Enta - Improving steadily BACKWARDS
SWPM PCP29 - A terrible Line on a poor cabinet, still waiting for Superfarce Cymru to get our upgrade to Fibre done.... 10+ years of instability and mystery resyncs - no wonder people call them OPENJOKE.
BQM - for fans of regular packet loss

Edited by warweezil (Wed 22-Oct-14 19:54:06)

Administrator MrSaffron
(staff) Wed 22-Oct-14 19:51:15
Print Post

Re: Instability is making me unstable!


[re: warweezil] [link to this post]
 
Some noise is causing your adsl to drop, this may be due to openreach wiring or some random RF on the area.

Time to learn how to use software to monitor dsl stats from modem. This may reveal a pattern.

RF identification and locating interference is a slow process willing to pay someone who has all the kit to camp out for a week to figure it out?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User warweezil
(fountain of knowledge) Wed 22-Oct-14 20:46:24
Print Post

Re: Instability is making me unstable!


[re: MrSaffron] [link to this post]
 
I wish I had the funding believe me! It can be fine for days or even weeks then it just freaks out and makes the web a miserable experience. As far as I am aware none of my neighbours share this problem BUT.. there is a Western Power Distribution Sub Station across the road, the cable would be underground as it passes and the Substation has the flat between it and my Router which is on to opposite side of the property.

wow we have been around the block again since I posted with 2 of the often seen log in issues present in the cycle.

22.10.14 20:25:06 Internet connection established successfully.
22.10.14 20:23:55 Log in with Internet service provider failed. Authentication failure
22.10.14 20:22:51 Log in with Internet service provider failed. Terminated LCP
22.10.14 20:22:42 DSL is available (DSL synchronization exists with 7832/952 kbit/s).
22.10.14 20:21:54 Internet connection cleared.
22.10.14 20:21:54 Timeout during PPP negotiation.
22.10.14 20:21:54 Internet connection cleared.
22.10.14 20:21:52 DSL not responding (no DSL synchronization).

It seems to behave better in the summer months... maybe there is a clue in that. I know that the neighbours have all changed in my time here (the joys of private renting) so its not like someone has a treadmill (or similar electrical unit) nearby that they have been using for many years.

The log in issues seem more frequent now Vivaciti have tipped me back onto Enta. but I think thats a different issue.

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
VIVACITI - Now back with Enta - Improving steadily BACKWARDS
SWPM PCP29 - A terrible Line on a poor cabinet, still waiting for Superfarce Cymru to get our upgrade to Fibre done.... 10+ years of instability and mystery resyncs - no wonder people call them OPENJOKE.
BQM - for fans of regular packet loss

Edited by warweezil (Wed 22-Oct-14 20:52:26)


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Standard User Zarjaz
(eat-sleep-adslguide) Wed 22-Oct-14 21:43:16
Print Post

Re: Instability is making me unstable!


[re: warweezil] [link to this post]
 
375m of even duff D-side will give you good speeds on FTTC.

Standard User j112
(committed) Wed 22-Oct-14 22:00:56
Print Post

Re: Instability is making me unstable!


[re: warweezil] [link to this post]
 
This reminds of me an issue an end user had at the place I used to work. We tried everything (remotely) to identify the issue!

In the end the user was happy to have their line capped to increase stability..have you tried this?

------------------------------------------------------------------

Broadband History

Exchange: Montfort

1st Ntl World Dial Up
2nd Pipex 512k/1Mb
3rd UK Online- 4.5Mb
4th Zen - (Never got connected ! Tags on the line!)
5th Sky - 3.5Mb
6th Virgin Media 30Mb
7th Sky FTTC 40Mb (Cancelled after two days due to DLM/Poor Internal Wiring)
8th Virgin Media 60Mb
Current Virgin Media 100Mb
----------------------------------------------------------------

Edited by j112 (Wed 22-Oct-14 22:01:21)

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