I'm currently arguing with BT Retail over my final bill.
Whilst I migrated to plusnet, BT didn't seem to realise and so they still showed me having infinity. It was only cancelled when I called. Unfortunately this then resulted in a £30 cease charge
After a lot of arguing with poorly trained staff they've now refunded the £30 charge but are sticking to the fact that I owe them for the broadband up until 30 days after I migrated.
I'm pretty sure this is wrong but was offered no escalation path. The reason being it is wrong is that I got my MAC on 31st August but delayed migration until 19th September to minimise paying BT and plusnet together.
At worst I owe them 30 days from 31st August. I'd actually say I think I only owe them up until 19th September as I'm leaving due to the price rises they implemented, and so I don't think the 30 day notice is enforceable.
So my question is, is the migration code of conduct still relevant, and does it still say that the notice period should begin when MAC is requested?.
A link to this at ofcom would be great
Ashington (Northumberland) Exchange