Hi Maggie, welcome to the forums.
Being new, you have accidentally hit the (New) Post button instead of the Reply button on MrSaffron's post.
I shall post re the original question in your original thread
, else things can get very confusing for lots of people
It may even be best to delete your post here, (Click Edit against yours and then there is a Delete button), and I'll delete this post afterwards.
My broadband basic info/help site - www.robertos.me.uk
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Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM
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- G K Chesterton.