ADSL24 were awesome. Their 1 month contracts really gave you confidence that they actually believed in the value of their product. Although I live out in the countryside of NE Scotland, I consistently achived 3.5mb/s connection speeds. Their customer service was faultless, and available at evening and weekends. I was on their 65gb on-peak a month package, and managed to exceed that limit a few times.
Since ADSL24 were bought out by Coms, I've been migrated over to them. For the same price they upgraded my limit to 100gb. However it's not all so perfect. Although I'm getting more download limit for my money, they're charging me my old ADSL24 rate which means I'm paying £10 a month more than new Coms customers. I've been trying to get in touch with them for a month to talk about this and am having no joy at all. I phoned their customer service line (ostensibly open till 8pm) last night at 1820 only to hear an automated message saying the office was closed. Compared to ADSL24, Coms customer service absolutely sucks. My connection speeds have also dropped noticeably. I'm now lucky to get 1mb/s.
I've been unsure whether I might be moving shortly for over a year, so I've been reluctant to change broadband and phone provider if it involves getting tied into a lengthy contract. This has resulted in me paying rather a lot more than I should. I'm paying Coms about £30 a month for Broadband and my BT phone bill tends to run about the same.
So far in January my on-peak broadband usage has been 68gb. Can anyone recomend a proivder (perhaps one that offers a combined phone and broadband package) who will provide out in the sticks?
Edited by AbrasiveScotsman (Sat 31-Jan-15 10:42:38)