Another Zen / FTTC database problem?

Hello!

Sorry - I realise there are similar threads, just no answer which matches my exact problem.

I just moved in next to the Bromley exchange (and I mean right next to it).

I moved my Zen broadband here. The Openreach installation engineer asked why I had ordered regular DSL and not fibre, I said it wasn't available. He laughed and pointed at the exchange building - he'd just installed it in a building 100m away.

I double checked with Zen and they said - nope not available. I pointed out:

SamKnows exchange mapping says:

Flat 9, St. James Court, Edison Road, Bromley, BR2 0EZ
ADSL available at ~7.5Mbps
Cable services not available
FTTC services available <------ Yay!
BT 21CN services available
Wireless services not available

All of the local PCP closets nearby have the "Fibre available" posters on them, and if I look on theFTTC speed map EVERYONE has 24Mbps or greater

It's so frustrating walking right past the exchange every day, Zen aren't interesting in pushing it any further and I'm stuck what to do next. Any suggestions welcome (other than breaking in to the exchange with a CAT5 cable).

Thank you.

Try the BT checker for phone and full address and see what that brings up. Does it give a cabinet number?


edit to add:

Looks as though you are on an Exchange Only (EO) line and VDSL cannot be provisioned from within an exchange.

There is a comment in the results:

Note: The DP is internal to the end user premises.

Which means there is no actual cabinet. There is a multipair cable to the block of flats and a Distribution Point there. The only real solution is for all teh residents to agree and then push BT to possibly install a DSLAM in the building. Can be done, however it will cost and te number of flats suggests it will be expensive.

Edited by MHC (Mon 02-Feb-15 14:55:26)

Looks as though you are on an Exchange Only (EO) line and VDSL cannot be provisioned from within an exchange.

Bum! Thanks for the quick answer.

See my latest edit.

... push BT to possibly install a DSLAM in the building. Can be done, however it will cost and the number of flats suggests it will be expensive.

Who do I ask about getting this done?

(Thanks again)

I have no real idea although Mr S might.

A VDSL DSLAM in a street cabinet is in the order of £30k and BT would normally expect that to provide 100-200 connections. Is is justifiable or cost effective?

A VDSL DSLAM in a street cabinet is in the order of £30k .... Is is justifiable or cost effective?

No! Thanks for the update.

I'll see what leased line options are - there are government grants being offered.

Only can get the grants if a business

But yes EO line on an exchange that has FTTC/P available at other locations.

Not a true EO line - it is one of the very few times I have seen the comment "Note: The DP is internal to the end user premises." in the checker results.

Might be because the OP lives in a flat.