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Standard User b4dger
(knowledge is power) Wed 25-Feb-15 16:44:03
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Samsung SMART TV outage #Smarthub


[link to this post]
 
Just in case others with Samsung TVs are having problems!

Since 24/2/15 there have been problems for some models (D & E) of Samsung's Smart TV connecting to the internet.

The problem looks like a DNS type of thing that the customer might be able to fix.
I've wasted a lot of time troubleshooting this before (thanks to Twitter) finding out it's a world-wide issue!

This site has a good summary:
http://www.myce.com/news/samsung-smart-tv-smarthub-s...

Standard User Ribble
(fountain of knowledge) Wed 25-Feb-15 19:23:35
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Re: Samsung SMART TV outage #Smarthub


[re: b4dger] [link to this post]
 
That would explain the problems I've been having for the last 36 hours. Rebooting the router restoresbsmart functions for a few hours
Standard User b4dger
(knowledge is power) Wed 25-Feb-15 20:18:14
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Re: Samsung SMART TV outage #Smarthub


[re: Ribble] [link to this post]
 
Yep. I've also wasted a lot of time on this!

Samsung also aren't doing themselves any favours on the customer service front...


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Standard User PaulKirby
(committed) Wed 25-Feb-15 21:24:06
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Re: Samsung SMART TV outage #Smarthub


[re: b4dger] [link to this post]
 
I was about to say mines been fine, but mine is the H series which in your link seems to be fine.

Paul
Standard User ian72
(eat-sleep-adslguide) Thu 26-Feb-15 09:01:18
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Re: Samsung SMART TV outage #Smarthub


[re: PaulKirby] [link to this post]
 
Maybe they've turned off a few servers after the bad publicity around voice recordings...

I've got an ES model but haven't used the smart hub for a while so don't know if it is affected.
Standard User rarrar
(member) Thu 26-Feb-15 09:50:18
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Re: Samsung SMART TV outage #Smarthub


[re: b4dger] [link to this post]
 
Now backup and working - Thursday morning.
Pain as I wanted to use iPlayer last night !
Thanks for the headsup save me messing around with DNS settings etc.
more analysis here:
Theregister

Edited by rarrar (Thu 26-Feb-15 09:56:36)

Standard User b4dger
(knowledge is power) Thu 26-Feb-15 10:48:25
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Re: Samsung SMART TV outage #Smarthub


[re: rarrar] [link to this post]
 
Yes, after an automatic Smarthub update this morning normal service has resumed.
Quite a long outage! Samsung don't have a service status page so it seems the only way you can see if there's a problem is to look for angry/upset customers on Twitter and forums!

We used a Google Chromecast to get our TV online during Samsung's problems.
Perhaps buying an expensive Smart TV wasn't such a good idea when a £20 Chromecast keeps working! smile

Administrator MrSaffron
(staff) Thu 26-Feb-15 10:56:51
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Re: Samsung SMART TV outage #Smarthub


[re: b4dger] [link to this post]
 
And as I've found the £20 Chromecast has paid for itself in offers had

£15 Google Play Credit
3 months Play Music
3 months Now TV entertainment
another £5 Google Play Credit

The old adage of buy best screen you can with a few HDMI ports is still very true.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(committed) Thu 26-Feb-15 15:32:59
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Re: Samsung SMART TV outage #Smarthub


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Maybe they've turned off a few servers after the bad publicity around voice recordings...

I've got an ES model but haven't used the smart hub for a while so don't know if it is affected.
Possible, mines a poor man version and doesn't have the voice feature, but the one I am thinking of getting later does.

Paul
Standard User andygegg
(regular) Thu 26-Feb-15 17:38:04
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Re: Samsung SMART TV outage #Smarthub


[re: b4dger] [link to this post]
 
Curious - I couldn't get any sense out of my Sony for internet stuff on Tuesday night (24/2). First time I'd used the 'smart' bit for weeks so I didn't get over worried. It was fine on Wednesday.
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