The latest, a BT migrant, was told by EE that BT won't release his number but if he agreed to a new number, EE would sort it out now. On checking with BT he was told, of course, that they had no problem releasing his number. On going back to EE and insisting that they pick up his old number, they agreed but thereupon delayed his migration by 2 weeks.
Presumably it takes longer to port a number. The losing provider has to be informed, write to the customer saying someone is seeking to take over his line and give him a deadline, say 2 weeks, to lodge an objection.
Are EE breaking Ofcom rules by not trying to port customer's existing numbers when they could/should? Are EE doing this in order to tie-in new BB + Phone customers sooner rather than later? Does the statutory 14-day cooling-off period from sign-up have any bearing on this matter?
I feel something stinks about EE's practice. There are too many new customers who have had their numbers changed when they didn't need to be.
Edited by XRaySpeX (Wed 08-Apr-15 07:18:43)