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Standard User alext05
(committed) Tue 12-May-15 12:58:18
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Ofcom Publish 2014 Broadband Complaints Report


[link to this post]
 
Ofcom Publish 2014 Broadband, Phone, Mobile and TV Complaints Report - article from ISPReview
Standard User professor973
(fountain of knowledge) Tue 12-May-15 14:12:50
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: alext05] [link to this post]
 
The much loved Plusnet getting some impressive royal blue columns, though I doubt it will effect their usual clutch of awards.

Standard User alext05
(committed) Tue 12-May-15 14:24:20
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: professor973] [link to this post]
 
This certainly makes the debate about their customer service more meaningful.


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Administrator MrSaffron
(staff) Tue 12-May-15 14:53:07
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: alext05] [link to this post]
 
More up to date ratings http://www.thinkbroadband.com/isp/compare.html?isp_7...

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User professor973
(fountain of knowledge) Tue 12-May-15 14:56:40
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: MrSaffron] [link to this post]
 
With what I have seen here for years - Tickets unanswered for days or weeks, plus the latest problems, I can only conclude the usual Plusnet bias to be top column everywhere. Even above known top suppliers.

Standard User ian72
(eat-sleep-adslguide) Tue 12-May-15 15:41:58
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: professor973] [link to this post]
 
Are you saying that all the people on here that rate PlusNet are biased to them? The link MrS gave is to the ratings that people on the site give to their ISPs and seem to suggest that PlusNet is fairly decent of the big ISPs. We all know that there have been issues with PlusNet around support and performance but most of the customer base probably never even notice and so have no reason to mark them down.
Standard User BatBoy
(sensei) Tue 12-May-15 18:38:08
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: ian72] [link to this post]
 
Plusnet make referrals payments.


____________________________________________________Information_without_perspective_is_a_higher_form_of_ignorance_
Standard User RobertoS
(elder) Tue 12-May-15 20:09:21
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: BatBoy] [link to this post]
 
Silly of them to spend all that money on TV ads then.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 60000/16961kbps @ 600m. - IPv4BQM IPv6BQM
Standard User professor973
(fountain of knowledge) Tue 12-May-15 20:13:44
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: ian72] [link to this post]
 
What I AM saying, that a vote for a quality supplier should be about quality, NOT numbers. Percentages would be fair. I stand by my view, that PN coming top as usual on every column is laughable when there are obvious better suppliers out there. Maybe contend on price, or cock-ups , but not superior across the board. No other site, such as ISP favors PN like TBB. Just look around at reviews, whttp://www.broadband.co.uk/broadband/providers/plusnet/reviews/page:all/

Edited by professor973 (Tue 12-May-15 20:17:45)

Standard User RobertoS
(elder) Tue 12-May-15 20:15:41
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Re: Ofcom Publish 2014 Broadband Complaints Report


[re: professor973] [link to this post]
 
I think the difference may be partly down to the nmber of complaints versus the number with the tbb reported levels of satisfaction. The two can easily differ, even by the amount shown.

Re this year's ISPA Awards shortlist, IIRC Plusnet only get in on the broadband service itself.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 60000/16961kbps @ 600m. - IPv4BQM IPv6BQM
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