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Standard User TTEnt
(learned) Mon 08-Jun-15 12:30:56
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Change to Bt Checker

[link to this post]
I have a Virgin Media, Phone number and Broadband.
Untill very recently, when doing a check for ADSL/Fibre and done an address check, have always got up the normal BT availability info.

However on checking last week as to show a customer what could be got have found that they will no longer give me info re my address. Don't know if this is just for Virgin Media Customers or all Non BT Customers or just me.

See No info for what I now get.

Would this mean that if I ever wanted to change to FTTC I would have problems, as Postcode Checker doesn't even mention Fibre and I know which Cabinet it used to say I was on. And Phone says not recognised as it should as is a Virgin Media Number.

PostCode Check

Next door to me get the normal Info

See Used to get
Standard User PaulKirby
(experienced) Mon 08-Jun-15 13:00:23
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Re: Change to Bt Checker

[re: TTEnt] [link to this post]
The getting of "Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker." is normal, and happens from time to time, I have mostly seen it when they are working in that area, BT phone numbers normally work still.

Have you tried the postcode on BTOR's Where and when page?

BTW what's the postcode?
I know its a TQ12 or TQ13 area.
You can PM me this if you don't want it public info.

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