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Standard User hotdogz
(member) Mon 15-Jun-15 18:42:37
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help needed for a sick friend


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Hi guys need some help , a friend of mine suffers with seizure due to post traumatic stress disorder they can happen anytime of the day and night , he has a alarm whats wired to his phone filtered faceplate BUT the problem lies with sky broadband he has drop outs 6 or 7 times aweek what sets off the alarm he has 30 seconds to cancel or RAPID responce and a paramedic is sent out , so far this had happened 5 times in the last month as hes been in the loo or sleeping each time it would cost them £450 . even dropped out and alarm went off last week when openreach were there doing line checks and changing filter faceplates yet again ,

sky say there is no problems with the phone line or broadband , SO im thinking can it be the sky hub what not working as it should ? ive dont some googling and alot say when they have had drop outs and changed the hub all was fine ...

came off the fone with sky and so they say they are sending a new hub to try ..

does anyone have anymore ideas ? thanks

Administrator MrSaffron
(staff) Mon 15-Jun-15 19:46:05
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Re: help needed for a sick friend


[re: hotdogz] [link to this post]
 
The alarm does it have a microfilter if connected to the phone line?

If penalties are costly a second phone line gor JUST the alarm might be a more stable option

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User hotdogz
(member) Mon 15-Jun-15 20:42:23
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Re: help needed for a sick friend


[re: MrSaffron] [link to this post]
 
hi MrSaffron the phone socket in the bedroom were the alarm is a faceplate with built in filter
they have tryed 3 or 4 also normal filters .

it only happens when sky broadband drops out . lucky for my mate he dont have to pay the call out of the medics and rapid respone but that isnt the point , theres a problem somewere and sky just dont want to help him even openreach are baffled.

myself i think its 1 of 2 things the hardware ie the sky hub or the sky broadband conection .
if the new hub still dont work when its here this week they are leaving sky .


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Standard User Oliver341
(eat-sleep-adslguide) Mon 15-Jun-15 20:58:26
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Re: help needed for a sick friend


[re: hotdogz] [link to this post]
 
In reply to a post by hotdogz:
it only happens when sky broadband drops out . lucky for my mate he dont have to pay the call out of the medics and rapid respone but that isnt the point , theres a problem somewere and sky just dont want to help him even openreach are baffled.

If Openreach have investigated then Sky must have asked them to.

The broadband likely drops for the same reason that the phone does, whatever the reason may be.

Oliver.
Standard User hotdogz
(member) Mon 15-Jun-15 21:22:01
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Re: help needed for a sick friend


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by hotdogz:
it only happens when sky broadband drops out . lucky for my mate he dont have to pay the call out of the medics and rapid respone but that isnt the point , theres a problem somewere and sky just dont want to help him even openreach are baffled.

If Openreach have investigated then Sky must have asked them to.

The broadband likely drops for the same reason that the phone does, whatever the reason may be.


the phone line is fine . no noise or buzzing . its just that sky broadband drops out and that is what sets of his alarm and the alarm calls help

Administrator MrSaffron
(staff) Mon 15-Jun-15 21:28:42
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Re: help needed for a sick friend


[re: hotdogz] [link to this post]
 
Loss of broadban signal triggering another device is odd particularly if the phone is still working fine at that point

It is possible the line is within spec but just bad enough to cause issues with the alarm, one assumes it is a disller alarm that call a number when triggered

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Mon 15-Jun-15 21:30:34
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Re: help needed for a sick friend


[re: MrSaffron] [link to this post]
 
Loss of broadband signal triggering another device is odd particularly if the phone is still working fine at that point

Very odd indeed, if the alarm doesn't connect to the broadband at all. Could it be the alarm itself that is a problem ?

Administrator MrSaffron
(staff) Mon 15-Jun-15 21:33:04
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Re: help needed for a sick friend


[re: Zarjaz] [link to this post]
 
Usually with alarms it is them not working rather than false triggers so may be circuits that din't cope well with a modem in sync phase. Double microfilters might help

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Mon 15-Jun-15 21:46:35
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Re: help needed for a sick friend


[re: MrSaffron] [link to this post]
 
Double microfilters might help

Worth a punt ! smile

Standard User Oliver341
(eat-sleep-adslguide) Mon 15-Jun-15 21:46:44
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Re: help needed for a sick friend


[re: hotdogz] [link to this post]
 
In reply to a post by hotdogz:
the phone line is fine . no noise or buzzing . its just that sky broadband drops out and that is what sets of his alarm and the alarm calls help

How can it be confirmed the phone line hasn't dropped simultaneously with the broadband?

Oliver.
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