Hi guys need some help , a friend of mine suffers with seizure due to post traumatic stress disorder they can happen anytime of the day and night , he has a alarm whats wired to his phone filtered faceplate BUT the problem lies with sky broadband he has drop outs 6 or 7 times aweek what sets off the alarm he has 30 seconds to cancel or RAPID responce and a paramedic is sent out , so far this had happened 5 times in the last month as hes been in the loo or sleeping each time it would cost them £450 . even dropped out and alarm went off last week when openreach were there doing line checks and changing filter faceplates yet again ,
sky say there is no problems with the phone line or broadband , SO im thinking can it be the sky hub what not working as it should ? ive dont some googling and alot say when they have had drop outs and changed the hub all was fine ...
came off the fone with sky and so they say they are sending a new hub to try ..
does anyone have anymore ideas ? thanks