I have just decided to switch my broadband and phone provider, Plusnet for Zen.
The new switching process seemed simple when I read it but already I have hit a snag. Zen has emailed me to say my broadband order has been cancelled by BT as they will only allow one order to progress at a time and as my phone line switch has started first that will have to complete before the switch of my Broadband can proceed.
Apparently nothing can be done about this so it will now take at least 21 days for my new broadband service to go live. This is more than a little annoying as it is my poor Broadband service from Plusnet that has prompted the move.
Have others come across this switching snag?