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Standard User mabibby
(regular) Fri 17-Jul-15 17:31:13
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BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[link to this post]
 
Evening,

So after weeks of suspense, BT has launched the Ultra HD TV product.

T&C's are you need a 44mb Line. My line syncs no lower than 47mb.

Unfortunately, it seems the sales process references the BT Wholesale Checker which reports a figure of 42.9mb Clean, therefore they won't sell me the product.

I've reported this on the BT Community forum, and it seems other people are having the same problem.

Anybody got any ideas on how maybe to get the Wholesale Checker speeds aligned with the real profile speed?

Cheers
Matt

PlusNET - 35/11 @ 1km FTTC

Edited by mabibby (Fri 17-Jul-15 17:41:54)

Standard User RobertoS
(elder) Fri 17-Jul-15 17:39:08
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: mabibby] [link to this post]
 
In reply to a post by mabibby:
So after weeks of suspense, BT is onboarding for the Ultra HD product.
No idea what to do about the problem, why an estimate ever gets regarded as a fact is beyond me, but what does the quotation mean? It certainly isn't English.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User mabibby
(regular) Fri 17-Jul-15 17:42:26
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: RobertoS] [link to this post]
 
Reviewed and amended. Happy?

BT Infinity 2 - 47/9 @ 800m


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Standard User RobertoS
(elder) Fri 17-Jul-15 17:47:00
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: mabibby] [link to this post]
 
LOL, and thanks.

I genuinely didn't know what it meant.

Edit - and "launched" seems a much better way of putting it than "onboarding for" tongue wink.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM

Edited by RobertoS (Fri 17-Jul-15 17:48:32)

Standard User mabibby
(regular) Fri 17-Jul-15 17:54:15
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: RobertoS] [link to this post]
 
Ha! It's a corporate buzz word for managing the acquisition process of a customer into a specific product.....

I should refrain from using work terminology frown

BT Infinity 2 - 47/9 @ 800m

Edited by mabibby (Fri 17-Jul-15 17:54:33)

Standard User RobertoS
(elder) Fri 17-Jul-15 18:23:42
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: mabibby] [link to this post]
 
[chuckle]

Ermmmm.

What is the job title of a person carrying out this process? Hehe!

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User mabibby
(regular) Fri 17-Jul-15 18:33:09
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: RobertoS] [link to this post]
 
Ha! We can't joke... Customer On-boarding Executives are instrumental wink

BT Infinity 2 - 47/9 @ 800m
Standard User RobertoS
(elder) Fri 17-Jul-15 18:35:29
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: mabibby] [link to this post]
 
I see you've also moved house and changed ISP during this thread.

Anyway - enough. Good luck with getting this sorted out.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User ggremlin
(committed) Fri 17-Jul-15 19:08:23
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: mabibby] [link to this post]
 
what does the
http://speedtest.btwholesale.com/
say?
Standard User tommy45
(knowledge is power) Fri 17-Jul-15 19:31:59
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Re: BT TV Ultra HD - Inaccurate Wholesale Speed Checker


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
No idea what to do about the problem, why an estimate ever gets regarded as a fact is beyond me


So to sum it up, first ISP's use the lower part of the estimate (clean range) as some how being relivent during the order process even when you already have an active FTTC service and syncing at the full/max rate , they often will also use this as a get out should your sync drop unless it drops lower than this estimate, which is totally unfair, if the estimate has been proved to be inaccurate,
So they(BT) use this as a cop out to their advantage, and now are using the same nonsense to prevent them selves selling their tv products ,lol how dumb BT

and why someone would need so much bandwidth to watch 4k tv i do not know

Edited by tommy45 (Fri 17-Jul-15 19:34:52)

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