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Standard User CHBMB
(newbie) Sun 19-Jul-15 23:12:57
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Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[link to this post]
 
Hi,

Recently moved house and transferred my BB services from BT Infinity 2 to BT Broadband as VDSL not available in my new area (yet?!)

Here's what I thought I'd be getting...

However I'm only connecting at 8128 kbps, I'm connecting to a short extension from the master socket, but connecting to the master socket makes no difference at all. I'm still within the first ten days of my connection but I'm wondering if I'm on ADSL Max rather than ADSL 2+?

Here's my Line Stats
I'm currently using my Asus DSL-AC68U Modem/Router (I need specific port forwarding rules that the HH4 cannot deliver on)

Anybody got any ideas on how best to move forward?
Administrator MrSaffron
(staff) Sun 19-Jul-15 23:27:03
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: CHBMB] [link to this post]
 
Yes moan about being on ipstream max

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User CHBMB
(newbie) Sun 19-Jul-15 23:47:26
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: MrSaffron] [link to this post]
 
Oh dear, does that mean I've got to bang my head against a brick wall again..

I was worried that would be the case.

Talking to BT is just painful....

I'll summon up the courage tomorrow and post the results..

Thanks Mr Saffron.


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Standard User Icaras
(member) Mon 20-Jul-15 07:54:27
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: CHBMB] [link to this post]
 
Should be fairly obvious to them what's happened. They can change you to ASDL2+ technically straight away but it'll probably require a request to be sent through rather than the advisor on the phone actually being able to do it.
Standard User CHBMB
(newbie) Mon 20-Jul-15 14:11:41
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: Icaras] [link to this post]
 
Thanks, not going to be able to do it today, maybe tomorrow.
Standard User zarkrax
(regular) Tue 21-Jul-15 10:57:46
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: CHBMB] [link to this post]
 
I feel your pain!

I find the best thing to do is go back to B.T. kit.
Phone them up, and let the support adviser go through the script.
Standard User thomaswarne01
(member) Tue 21-Jul-15 11:14:39
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: zarkrax] [link to this post]
 
I think the reason you are not yet on ADSL2+ is because the exchange may have recently been upgraded to ADSL2+, as samknows is not showing 21cn as available yet, but the BT WBC Checker is,

So IMO, give it time or phone BT and see what' happening
often when a new line Is provisioned with BT it starts out as adsl max even though 21cn is on the line, it goes through 10 day training and rate adapts to the best possible speed.

BT Unlimited ADSL2+
18Mb down 1.1Mb up
TalkTalk ADSL2+
16Mb down .8Mb up
Load balancing router smile
Administrator MrSaffron
(staff) Tue 21-Jul-15 11:40:20
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: thomaswarne01] [link to this post]
 
Mmmm the BT Wholesale DLM does not normally do a start low and experiment, I know people have guessed this as a system but its not true.

Rate Adaption on the Wholesale DLM systems is never turned off.

The BT Wholesale DLM usually starts with no settings beyond a 6dB target margin and works from there.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User thomaswarne01
(member) Tue 21-Jul-15 12:03:49
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: MrSaffron] [link to this post]
 
Strange, after a fault on my line which caused intermitted syncs an openreach engineer requested a line reset (asif a brand new line) so I would guess he restarted the 10 day training, and I will copy my hub log to show you what I believe is the system doing its magic.

14:18:08, 17 Jul. DSL Link Up: Down Rate=8128Kbps, Up Rate=1152Kbps; SNR Margin Down=13.3dB, Up=7.0dB
this was after he fixed the fault and requested the rest, the hub lost sync anc got this,
then
15:26:21, 17 Jul. DSL Link Up: Down Rate=17815Kbps, Up Rate=1215Kbps; SNR Margin Down=3.1dB, Up=6.5dB
went back to normal.
and has stayed there ever since, so I may have shown you another light Mr. S?
Standard User CHBMB
(newbie) Tue 21-Jul-15 12:06:36
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Re: Slow BT Speed on New Connection - ADSL Max not ADSL 2+?


[re: MrSaffron] [link to this post]
 
So spoke to BT before I read the latest posts...

First advisor had no clue what I was talking about, asked to put me on hold for one minute, ten minutes later still nothing and I had to hang up as needed to do some stuff at work.

Second advisor confirmed I was on ADSL Max and WBC was available so said he'd transfer me to technical, unfortunately got transferred to someone from sales who didn't really know what I was on about so I had to explain and eventually put an order in which will take a week to fulfill. And proceeded to spend ages trying to sell me every BT product on the market.

So we will see....

Edited by CHBMB (Tue 21-Jul-15 12:12:16)

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