I know I should know the answer to this one, but.....
We're an IT support company and one of our clients is in the centre of Aylesbury 100 yards from a BT Infnity box that has been there at least 2 years (it's on Google Street View).
I know it's their cabinet because I checked and their lines run through that cabinet (65)
However no one in their road (Gatehouse Close) is able to order Infnity - it's not just them but the whole road.
BT is holding off offering the service for some reason but I can't seem to find out why
BT themselves are no use - they just say "talk to Openreach" but you cant talk to Openreach, there is no mechanism to ask what's going on.
So does anyone know of a communication method where I can get hold of Openreach and find out what's going on?
It's an industrial estate and I know BT can be funny about enabling them, trying to milk the leased line market, but they've gone to the trouble of putting a cab in there so what's going on?
The temptation to find a domestic subscriber connected to the cab, enable VDSL on their line then nip in one night and swap the copper over to our client is strong, but must... resist....