Has he fitted a bulkier assembly, with the broadband socket above the phone socket? Instead of the previous one where they were next to each other? See the picture on this page
Don't worry about it being an FTTx page, that filter I believe is now the standard BT filtered faceplate for broadband connections.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM