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Standard User Spud2003
(fountain of knowledge) Tue 11-Aug-15 20:57:13
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Open order on line, how long to remove?


[link to this post]
 
Intended to migrate to a new ISP with activation on the 17th August, my current ISP has an open ticket for my account stating -

A LLU PSTN cease has been placed on this account. This is due to complete on 17/08/2015.


I have had to cancel my migration(today) to the new ISP but intend to move to another ISP - broadband order checkers currently state there is an open order on my line, does anyone have any idea how long I'll have to wait for the current order to be cancelled so that I can start the migration process to another ISP?
Administrator MrSaffron
(staff) Tue 11-Aug-15 21:01:47
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Re: Open order on line, how long to remove?


[re: Spud2003] [link to this post]
 
Are you sure that this order was not part of your migration?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bobble_bob
(fountain of knowledge) Tue 11-Aug-15 21:02:14
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Re: Open order on line, how long to remove?


[re: Spud2003] [link to this post]
 
Did you used to be a Coms/Timico customer or am i thinking of someone else?

Why would an LLU PSTN cease be placed on the line, have you requested one?


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Standard User Spud2003
(fountain of knowledge) Tue 11-Aug-15 21:08:10
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Re: Open order on line, how long to remove?


[re: MrSaffron] [link to this post]
 
I assume the order was part of my migration but since the current migration has been terminated today(with the new ISP), and at least one broadband availability check won't give me results because it states there is an open order on the line, I'm just wondering how long it will be before my cancelled migration filters through to whatever databases ISPs use?

EDIT:

OK, it looks like the "open order" on my line has now been removed according to the broadband checker I was using. Problem solved.

Edited by Spud2003 (Tue 11-Aug-15 21:13:22)

Standard User Spud2003
(fountain of knowledge) Tue 11-Aug-15 21:10:43
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Re: Open order on line, how long to remove?


[re: bobble_bob] [link to this post]
 
No, not a Coms/Timico customer - the terminology is just taken from Plusnet status tickets.
Standard User RobertoS
(elder) Tue 11-Aug-15 21:18:18
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Re: Open order on line, how long to remove?


[re: Spud2003] [link to this post]
 
Your OP reads as if you had to cancel the migration because of the cease order smile. Whereas it now seems you cancelled the migration, and this cease order took a while to be removed.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57584/13846kbps @ 600m. - BQM
Standard User Spud2003
(fountain of knowledge) Tue 11-Aug-15 21:44:13
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Re: Open order on line, how long to remove?


[re: RobertoS] [link to this post]
 
Something like that. smile
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