That was the BT openreach guide I had come across but it just didn't make a lot of sense. I guess I will have to chase Sky to ask what they mean by it. Seem ridiculous that I cannot switch to Sky because I don't have a gold grade line.
The 'metal' indicates how sure they are about the existence and suitability of your telephone line.
A gold address is one where they know there is a line because they've used it to provide a service.
A silver address is one where they know that the address exists (because the Post Office says it does) but they don't know if it has a line.
A bronze address is one where they aren't even sure about the address.
The less sure they are about the existence of a line the more steps they have to go through before providing a service. And you've just written something different to what you first did. It would
seem odd that you can't change because you have a gold address. But if (as you originally wrote) you have a silver address it might be that BT want to charge Sky extra to cover the costs of additional work that is needed to evaluate your property.
Edited by Andrue (Mon 17-Aug-15 20:12:46)