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Standard User woodmass14
(member) Wed 26-Aug-15 12:09:02
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Am i stuck on a fixed 2mbps?


[link to this post]
 
Hi AGAIN smile

My 2nd line broadband was currently activated last week, i did some speed tests and nothing would go over 2mbps, i then decided to check the IP profile and its at 2mbps but the profile checker only shows a max achievable speed of 2mbps and not the usual 7 something mbps which makes me think i'm on a fixed 2mbps, link below to the screenshot

https://drive.google.com/file/d/0B6P4YHfJb6--TnhjWW0...

Im currently in the 6th day of the line training period, should i wait the full 10 days to see if the problem solves itself or will it just stay at the 2mbps till i do something about it?

You may wonder why i just don't call sse customer service, its takes them 40 mins to answer so thought i'd try here first for some advice

Thanks all
Standard User MHC
(sensei) Wed 26-Aug-15 12:17:23
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Re: Am i stuck on a fixed 2mbps?


[re: woodmass14] [link to this post]
 
It does suggest that the sync rate is 7.1 Mbps so yes you may be on a capped profile.

Which modem/hub do you have? And can you get a full set of line stats?

Which ISP?


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M H C


taurus excreta cerebrum vincit
Administrator MrSaffron
(staff) Wed 26-Aug-15 12:18:03
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Re: Am i stuck on a fixed 2mbps?


[re: woodmass14] [link to this post]
 
And the connection speed, attenuation and noise margin from the modem are?

These figures are what actually drives the setting the IP Profile value.

The DSL Connection Rate of 7.1 Mbps in the wholesale test suggests you may be suffering a stuck IP profile, rare but possible if you are on an old IPStream Max exchange (not cross referenced previous threads to check this)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User ian007jen
(committed) Wed 26-Aug-15 12:20:59
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Re: Am i stuck on a fixed 2mbps?


[re: woodmass14] [link to this post]
 
Hi

Looking at the image you are NOT on a fixed rate product, (the upload synch would be 228 kbps)

You are connected at about 7 Mbps down and 448 kbps down.

Quite why you are unable to transfer at >2 Mbps I don't know....I think a long wait for SSE is in order frown

Mention a stuck IP profile, a look at your router stats would be handy to see connection uptime;( you could have had a connection in the last 3 days of about 2Mbps) you could also try a router reboot (only once)

Ian
Standard User woodmass14
(member) Wed 26-Aug-15 12:21:48
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Re: Am i stuck on a fixed 2mbps?


[re: MHC] [link to this post]
 
Hi thanks both for the response. my line stats are as follows

Device Information
Firmware Version:0.6.0 1.7 v000e.0 Build 140619 Rel.51112n
Hardware Version:TD-W8980 v1 00000000
System Up Time:0 day(s) 02:28:55
DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt
Annex Type:Annex A/L
Upstream Downstream
Current Rate (Kbps) 448 7104
Max Rate (Kbps) 980 7136
SNR Margin (dB) 19 5
Line Attenuation (dB) 23 44.4
Errors (Pkts) 0 0

And im with SSE Broadband
Standard User woodmass14
(member) Wed 26-Aug-15 12:23:34
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Re: Am i stuck on a fixed 2mbps?


[re: ian007jen] [link to this post]
 
Yes thats what i feared, and yes i rebooted it for the first time a couple of hours ago to see if that would boot it into shape.
Standard User MHC
(sensei) Wed 26-Aug-15 12:40:56
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Re: Am i stuck on a fixed 2mbps?


[re: ian007jen] [link to this post]
 
I have come across a few cases where the downstream appears fixed/capped at 2Mbps with a 448kbps upstream. A quick search brings up examples such as: https://community.bt.com/t5/ADSL-Copper-Broadband-Sp...


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M H C


taurus excreta cerebrum vincit
Standard User woodmass14
(member) Wed 26-Aug-15 12:52:31
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Re: Am i stuck on a fixed 2mbps?


[re: MHC] [link to this post]
 
Yes i came across a couple of them when i was doing some searching on the problem at hand, guess i'll have to phone sse "what a nightmare!"

Any idea what i should ask them to do as im not great at getting across to any phone support, just leads to a bigger problem.
Administrator MrSaffron
(staff) Wed 26-Aug-15 12:54:44
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Re: Am i stuck on a fixed 2mbps?


[re: woodmass14] [link to this post]
 
You have what is termed a stuck IP profile, which does happen sometimes, used to be more common when IPStream Max was the dominate product.

So nothing wrong with the line connection speeds, in fact for 44dB attenuation they are actually VERY good. The IP Profile is annoying on IPStream Max, so a good test of SSE is they understand the issue, key phrase that should wake them up is 'stuck IP profile'

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User woodmass14
(member) Wed 26-Aug-15 12:58:59
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Re: Am i stuck on a fixed 2mbps?


[re: MrSaffron] [link to this post]
 
Ok thanks very much, i'll get to calling them
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