I'm posting for a friend who currently has no broadband access.
He returned from holiday to find that PlusNet had cut off his phone and broadband account for no reason. They have now explained that this was due to human error, in that an action intended for a different user's account had been erroneously applied to my friend's account.
The phone service has been restored but PlusNet are saying it will take two weeks!! for them to get BT Open Reach to get to their cabinet and reconnect broadband.
Are there any escalation routes that I can advise my friend to try, to try and get this cock-up fixed sooner?
Thanks in advance for any advice that can be offered.
Personally if i were your friend i would of moved both services away from plusnot, had it of happened to me, as for any remaining contract period,they would of broken their side of it ,And would be left whistling for it
The 2 weeks isn't good enough in this case, And they are unlikely to pay much in the way of compensation at the most a refund for the length of time they are without service, not really compensation is it, and thus why they don't learn from their mistakes
Edited by tommy45 (Sat 12-Sep-15 15:54:32)