So I've been having random disconnects for months now. I will lose all signal from my superhub and nothing works. Then after a couple of minutes, the signal reappears and everything is fine.
It used to happen every so often and was just an inconvenience. Now however, it can be as often as every 15 minutes.
I've spoke to virgin who sent an engineer out and checked everything in the house, (which was all ok,) they did say there is a snr fault in the area however.
Below I'll post my quality/ping monitor. It shows big spikes in both latency and packet loss. Is this graph normal for a snr fault or is it something else?
(Also please note, I'm clueless about all this stuff and am trying to learn as I go.)