Wondered if anyone could advise what is likely to happen next.
My grandparents have moved to a property in Tweedsmuir where nobody has lived for around 10 years. They ordered phone and broadband (more like dial up) from Sky and it was meant to be installed yesterday.
When the BT engineer arrived it was determined that the current telephone pole didn't have any capacity for the line and a new one would need to be erected.
They weren't given much in the way of information for what happens next other than at best it'll take a few weeks and someone will be in touch.
Will they need to pay for this? What I don't understand is there is physically a phone line going into the property from the current pole, so what do they mean when they say there is no capacity.