I've moved to a new home and I'm waiting for my ISP to connect my home tomorrow. However it appears there's no master socket in the house and instead I've got what looks like a junction box? It's an old white square with a BT badge on it hanging from the ceiling by wires.
To make matters worse the previous people here appear to have trashed the box. All but two wires are severed. I presume this is going to need replacing.
Do ISPs do this for free or is this chargeable? And any benefit to getting a master socket installed instead?