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Standard User AndyPandy
(fountain of knowledge) Sat 07-Nov-15 16:58:28
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Noisy Line, Repeated faulty master sockets.


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I've posted before about my line noise issues.

Twice now I've experience a noisy line, hissing, crackling and popping.

Both times if the engineer has "fixed" it by replacing the master socket. It's just happened again, a few month after the last time.

Any advice on what the problem could be, and what I could ask to be done to resolve this once and for all?

What could keep making master sockets cause line noise?


ZeN Unlimited Fibre 2
Fritz!Box 3390
Standard User Icaras
(committed) Sat 07-Nov-15 17:17:39
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Re: Noisy Line, Repeated faulty master sockets.


[re: AndyPandy] [link to this post]
 
Nothing, it won't be a fault with the master socket.
Standard User b4dger
(knowledge is power) Sat 07-Nov-15 17:25:08
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Re: Noisy Line, Repeated faulty master sockets.


[re: AndyPandy] [link to this post]
 
That sounds like a strange one...

Storms can kill a master socket, but you would be unlucky to have this keep happening - but it's possible.

If the problems are definitely related to the master socket have you checked for damp to see if that could be a factor?

It's also not unheard of for cats, mice etc. to 'have a go' at electrical equipment!


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Administrator MrSaffron
(staff) Sat 07-Nov-15 17:25:46
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Re: Noisy Line, Repeated faulty master sockets.


[re: b4dger] [link to this post]
 
Damp maybe an issue

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User project_x_uk
(member) Sat 07-Nov-15 17:55:42
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Re: Noisy Line, Repeated faulty master sockets.


[re: Icaras] [link to this post]
 
Is the house underground Fed or line from a pole but I'm betting it's a cable issue
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 07-Nov-15 22:14:14
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Re: Noisy Line, Repeated faulty master sockets.


[re: AndyPandy] [link to this post]
 
Is it a filtered master socket with both a phone and DSL socket? Sometimes the filter can be faulty. I had 1 of those put in and had similar noises. Went back to a standard NTE5 and a dangly filter - problem solved!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User AndyPandy
(fountain of knowledge) Sun 08-Nov-15 06:16:45
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Re: Noisy Line, Repeated faulty master sockets.


[re: project_x_uk] [link to this post]
 
It's pole fed, but each time they test they can't find anything wrong. Didn't appear to be weather related the last 2 times; it'd come an go in warm weather, wet weather, windy weather and so on.

I should correct my first post. The first time the engineer changed the faceplate filter, the second time he replaced both the faceplate filter, and the NTE master (screwed onto the wall).

I'll take it apart later (way too early now!) and look for signs of damp. frown


ZeN Unlimited Fibre 2
Fritz!Box 3390

Edited by AndyPandy (Sun 08-Nov-15 06:17:03)

Standard User AdrianPH
(regular) Sun 08-Nov-15 07:30:23
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Re: Noisy Line, Repeated faulty master sockets.


[re: AndyPandy] [link to this post]
 
I had a saga like this on my line.
It was perfect for many months ,then became noisy and basically useless.

Over a 5 year period I had BT here 4 times a year at least. Sockets, internal wiring, equipment , they blamed everything but never solved the issue.

Twice I was told they would switch pairs but never did it.

I moved to LLU and after months of perfect broadband the issue returned.

Provider organized engineers who came in with test kit I have never seen before.

Instantly they see the problem and say it is the connection in the PCP which has notoriously bad connections and is obvious to anyone properly testing the line.

They changed the connections at the cabinet and that was the end of the problem .
Standard User AndyPandy
(fountain of knowledge) Sun 08-Nov-15 10:23:56
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Re: Noisy Line, Repeated faulty master sockets.


[re: XRaySpeX] [link to this post]
 
I have 2 faceplate filters that I've tried (MK2 & ML3) same problem with both frown


ZeN Unlimited Fibre 2
Fritz!Box 3390
Standard User AndyPandy
(fountain of knowledge) Sun 08-Nov-15 10:25:47
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Re: Noisy Line, Repeated faulty master sockets.


[re: AdrianPH] [link to this post]
 
Interestingly my problems started about the time that the fibre box was installed. Do you "jiggle" or move the connections in the PCP to do this?

I'm wondering if it's there, and the "fixes" have been sheer luck. The noise comes and goes of its own accord. (Silent line this morning, but attainable on the router is still down 10Mbps.)


ZeN Unlimited Fibre 2
Fritz!Box 3390
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