I'm aware of the 30 day window to move contracts when a contract price increases. But is it 30 days to give notice or must you actually move provider in that time period?
I am under contract with plusnet, they raised their line rental prices over the summer so I gave them notice I wanted to leave immediately
I checked with the call centre at the time, and subsequently, and they said now I'd given notice I could leave at anytime.
Subsequent to that, I've now found a cheaper deal, rang them up to check and they said because I hadn't MOVED WITHIN 30 days, I couldn't leave my contract without paying a termination fee.
Which is it - 30 days to give notice or 30 days to move?