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Standard User hk11
(fountain of knowledge) Thu 03-Dec-15 07:07:53
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New rules?


[link to this post]
 
These new rules are fine, but what do you do when they aren't followed?

"To keep track of switches, Ofcom's code stipulates that providers and service resellers have to obtain a three-digit reseller ID (RID) from Ofcom, which can then be used to monitor and protect the movement of services.

Companies also have to take measures to ensure consumers do not lose any service at any point during the switch."

Ofcom seem "toothless" and aren't contactable anyway. frown


Keef- Sheerness Kent UK - EE via Technicolor TG582N

Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Standard User Apprentice
(knowledge is power) Thu 03-Dec-15 08:13:37
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Re: New rules?


[re: hk11] [link to this post]
 
http://www.ofcom.org.uk/about/what-is-ofcom/contact-us/


It makes you wonder when they state "Ofcom cannot investigate individual cases"

I guess it is because they couldn't handle the volume of individual complaints that would head their way if that became part of their remit tongue

plusnet user
Standard User hk11
(fountain of knowledge) Thu 03-Dec-15 08:55:26
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Re: New rules?


[re: Apprentice] [link to this post]
 
ISPs know that very little (if anything) is ever done, so they drag their heels and the customer suffers as a result. frown


Keef- Sheerness Kent UK - EE via Technicolor TG582N

Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Standard User ian72
(eat-sleep-adslguide) Thu 03-Dec-15 09:01:38
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Re: New rules?


[re: hk11] [link to this post]
 
I understood all ISPs have to sign up to a 3rd party service that deals with escalated individual complaints. Ofcom are there to monitor and regulate not as an escalation path as they have put rules in place for where people should escalate issues to.

That doesn't stop people feeding back to Ofcom on where the process is failing so that Ofcom can then look to improve it - but that doesn't mean Ofcom have any involvement in the individual case.
Standard User hk11
(fountain of knowledge) Thu 03-Dec-15 11:19:39
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Re: New rules?


[re: ian72] [link to this post]
 
The trouble is the process takes months and in that time the customer suffers and because of all these silly rules you can't just get an alternative provider for a few days/weeks/months. frown


Keef- Sheerness Kent UK - EE via Technicolor TG582N

Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User MCM
(fountain of knowledge) Thu 03-Dec-15 12:51:01
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Re: New rules?


[re: hk11] [link to this post]
 
Surely having rules, silly or otherwise, is far better than having none whatsoever. The rule causing problems is the time that can pass before a user can make a formal complaint to an ISP's nominated Alternative Dispute Resolution scheme.
Administrator MrSaffron
(staff) Thu 03-Dec-15 13:21:02
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Re: New rules?


[re: MCM] [link to this post]
 
Providers are expected to have their own internal complaints process and the adjudicators should only be used when the internal processes have failed.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User hk11
(fountain of knowledge) Thu 03-Dec-15 13:22:36
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Re: New rules?


[re: MCM] [link to this post]
 
I am not sure: sometimes rules just hinder rather than help. wink

It would appear that like many road plans someone at Ofcom is paid a fortune to analise problems and they just seem to bring in rules that make things worse!


Keef- Sheerness Kent UK - EE via Technicolor TG582N

Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(elder) Thu 03-Dec-15 13:31:45
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Re: New rules?


[re: hk11] [link to this post]
 
That's a superbly applicable typo you have, instead of analyse.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User ian72
(eat-sleep-adslguide) Thu 03-Dec-15 13:35:47
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Re: New rules?


[re: RobertoS] [link to this post]
 
Bob, surely you're not suggesting that Ofcom make an ass of the process? wink
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