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Standard User PaulKirby
(fountain of knowledge) Fri 11-Dec-15 23:25:30
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Phone Killing Broadband...


[link to this post]
 
Hey all

Our connection is getting worse now to a point where when using our phone it kills our broadband to a point where it syncs up with a very low speed.

I have changed the entire NTE5A faceplates (i.e. xDSL MKIII Filter and the phone front plate)

I have also tried several filters (even in the Test Socket) with the same result.

I have tried the quiet line test and you can hear very loud crackles and now and then after it drops the connection you can hear what sounds like the modem syncing up.

Quiet Line Test 1 (4:46 long) MP3 (4.6MB)
You can hear the modem at about 1 min into the recording, also at about 25 seconds in I moved the phone closer to the microphone so it sounds a bit tinny.

Quiet Line Test 2 (2:43 long) MP3 (2.6MB)

Took forever to upload those audio files frown

My HH4 (Type A) WAN Logs:
[Me rebooting HH4]
23:07:03, 11 Dec. ( 112.750000) DSL noise margin: 6.00 dB upstream, 6.00 dB downstream
23:07:02, 11 Dec. ( 111.830000) DSL line rate: 471 Kbps upstream, 5813 Kbps downstream
23:06:01, 11 Dec. ( 50.700000) WAN Auto-sensing running.
22:05:12, 11 Dec. ( 505.920000) PPP LCP Send Termination Request [User request]


22:00:54, 11 Dec. ( 248.810000) DSL noise margin: 6.00 dB upstream, 6.10 dB downstream
22:00:53, 11 Dec. ( 247.400000) DSL line rate: 458 Kbps upstream, 5749 Kbps downstream
21:59:48, 11 Dec. ( 182.720000) DSL is down after 1 minutes uptime
21:59:48, 11 Dec. ( 182.720000) ETHoA is down after 1 minutes uptime
21:59:48, 11 Dec. ( 182.410000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
21:59:45, 11 Dec. ( 179.560000) PPP LCP Send Termination Request [User request]

[Me rebooting HH4]
22:58:20, 11 Dec. ( 113.880000) DSL noise margin: 6.00 dB upstream, 5.40 dB downstream
22:58:18, 11 Dec. ( 112.390000) DSL line rate: 646 Kbps upstream, 6040 Kbps downstream
22:57:16, 11 Dec. ( 50.400000) WAN Auto-sensing running.
21:56:26, 11 Dec. ( 2973.780000) PPP LCP Send Termination Request [User request]


21:52:15, 11 Dec. ( 2722.960000) DSL noise margin: 6.00 dB upstream, 6.20 dB downstream
21:52:14, 11 Dec. ( 2721.840000) DSL line rate: 386 Kbps upstream, 5237 Kbps downstream
21:51:23, 11 Dec. ( 2671.370000) DSL is down after 0 minutes uptime
21:51:23, 11 Dec. ( 2671.370000) ETHoA is down after 0 minutes uptime
21:51:21, 11 Dec. ( 2669.020000) PPP LCP Send Termination Request [User request]

21:51:04, 11 Dec. ( 2652.620000) DSL noise margin: 5.90 dB upstream, 6.10 dB downstream
21:51:04, 11 Dec. ( 2651.700000) DSL line rate: 1071 Kbps upstream, 6232 Kbps downstream
21:49:57, 11 Dec. ( 2585.280000) DSL is down after 41 minutes uptime
21:49:57, 11 Dec. ( 2585.280000) ETHoA is down after 41 minutes uptime
21:49:57, 11 Dec. ( 2584.950000) PPPoA is down after 40 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
21:49:54, 11 Dec. ( 2582.140000) PPP LCP Send Termination Request [User request]

22:08:23, 11 Dec. ( 111.990000) DSL noise margin: 5.90 dB upstream, 6.10 dB downstream
22:08:22, 11 Dec. ( 110.740000) DSL line rate: 1080 Kbps upstream, 6360 Kbps downstream
22:07:22, 11 Dec. ( 50.880000) WAN Auto-sensing running.
01:00:29, 18 May. ( 50.770000) WAN Auto-sensing running.
01:00:29, 18 May. ( 51.240000) WAN Auto-sensing running.

*** Replaced NTE5A Box and faceplates ***

19:06:49, 11 Dec. (911998.480000) DSL noise margin: 6.00 dB upstream, 6.60 dB downstream
19:06:48, 11 Dec. (911997.350000) DSL line rate: 278 Kbps upstream, 5688 Kbps downstream
18:58:43, 11 Dec. (911512.990000) DSL is down after 14 minutes uptime
18:58:43, 11 Dec. (911512.990000) ETHoA is down after 14 minutes uptime
18:58:43, 11 Dec. (911512.600000) PPPoA is down after 14 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
18:58:40, 11 Dec. (911509.570000) PPP LCP Send Termination Request [User request]

18:44:12, 11 Dec. (910641.370000) DSL noise margin: 5.90 dB upstream, 6.10 dB downstream
18:44:11, 11 Dec. (910640.240000) DSL line rate: 562 Kbps upstream, 5912 Kbps downstream
18:43:22, 11 Dec. (910591.280000) DSL is down after 6673 minutes uptime
18:43:22, 11 Dec. (910591.280000) ETHoA is down after 6673 minutes uptime
18:43:21, 11 Dec. (910590.890000) PPPoA is down after 6673 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
18:43:18, 11 Dec. (910587.790000) PPP LCP Send Termination Request [User request]
It first dropped connection when my mother phoned my brother, was told there is loads of crackling and noise on the line, so when they got off the phone I did some quiet line tests where you could hear loads of noise and crackles.

At this point the HH4 connected back up, sadly to go down due to a spam caller.

Now at this point due to being able to hear what sounds like the modem syncing up, I decided on replacing the entire NTE5A + xDSL Filter and phone line plates.

At first it sort of looked like it had solved the issues due to it synced up great (22:08:23, 11 Dec) decided on doing a quiet line test when the connection was dropped again.

I also like I said tried several filters in the test socket all resulting in loosing connection.

This has only been like this for the last few weeks when we had that big lot of wind and rain.

Does this sound like a phone line fault, basically enough to report it as a phone fault?

Paul
Standard User professor973
(fountain of knowledge) Sat 12-Dec-15 00:01:52
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Re: Phone Killing Broadband...


[re: PaulKirby] [link to this post]
 
Exactly the fault I had a while back. If you have eliminated the filter, you can be fairly sure of a bad connection outside your property. The noise on the line confirms it. Phone you supplier and they should hear the crackle like mine did when you report the fault.

Standard User PaulKirby
(fountain of knowledge) Sat 12-Dec-15 00:56:01
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Re: Phone Killing Broadband...


[re: professor973] [link to this post]
 
That's the issue, this fault seems to be intermittent, like it will do it for a little while (i.e. a few hours) and then it will be fine for a little while and then come back, and reporting this as a phone fault, by the time the engineer arrives to resolve the fault, the engineer cannot find anything wrong and we are left with a nice £130 or so bill.

This is what our speeds are normally: TBB:Speedtest:144552172743091881423

And this is what the speeds are now: TBB:Speedtest:144988090711581446086

The latency is very bad atm, and the upstream is very slow and has halved and the downstream have reduced by 1Mbps and this is a lot considering we have a slowish connection as it is.

Paul


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Standard User Zarjaz
(eat-sleep-adslguide) Sat 12-Dec-15 07:11:46
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Re: Phone Killing Broadband...


[re: PaulKirby] [link to this post]
 
That sounds like an HR somewhere to me. Ring your CP and ask that they perform a CIDT test, this will hopefully 'see' the fault.

Standard User jelv
(knowledge is power) Sat 12-Dec-15 10:08:45
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Re: Phone Killing Broadband...


[re: PaulKirby] [link to this post]
 
1. Have you confirmed that the noise is not an issue with the phone handset (by trying a different one or testing your phone handset on a neighbours/friends line)?

2. Having done 1, when the phone is crackling try it direct in to the test socket without a filter to eliminate any issues with the filter or router.

jelv

Plusnet user since November 2001
Telephone rental: Pulse8
Standard User PaulKirby
(fountain of knowledge) Sun 13-Dec-15 00:32:23
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Re: Phone Killing Broadband...


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
That sounds like an HR somewhere to me. Ring your CP and ask that they perform a CIDT test, this will hopefully 'see' the fault.
Yeah, I was wondering about out line being unbalanced the other end.
Will probably phone BT Monday, lost connection another 4 times tonight all due to phone calls.

What exactly are BT Openreach responsible up to?
Is it up to the BT80A/B (just after it enters the building) or up to the NTE5A Master Socket?

I know I have replaced the entire NTE5A Socket due to thunder storms taking it out several years back.

The last engineer (might of been Kelly's) we had a little while back did a poor job on the cable from the BT80A/B box to our NTE5A Master Socket.
We ended up having 2 BT80A/B boxes in our front room due to the engineer didn't want to install a brand new length of CW1308 between the BT80A/B to NTE5A Boxes and the cable being tucked under our carpet where our door is.

That bit of cable hasn't been touched since the engineer installed it, in my opinion it should be replaced due to the sheath is split and we can see the twisted pairs.

So if the fault is in the cable between the two boxes, who is responsible?

Paul
Standard User PaulKirby
(fountain of knowledge) Sun 13-Dec-15 00:45:18
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Re: Phone Killing Broadband...


[re: jelv] [link to this post]
 
In reply to a post by jelv:
1. Have you confirmed that the noise is not an issue with the phone handset (by trying a different one or testing your phone handset on a neighbours/friends line)?

2. Having done 1, when the phone is crackling try it direct in to the test socket without a filter to eliminate any issues with the filter or router.
1: Its not the phone due to this issue has only started since we had that very bad wind and rain a few weeks back and we have had this phone for a while.

2: All tests I did was done in the test socket as well, all resulted in the same, in fact the two recordings along with others was recorded while in the test socket, with different filters as well as with a brand new MKIII xDSL filter.

Also when our broadband speeds dropped by 1Mb down and 0.4Mb up we heard less noise on the line.

Also our lines are very old and we have been here over 30 odd years and they haven't been changed in that time, our lines are that bad we often see engineers up our phone pole, in our chamber or cabinet every couple of weeks resolving faults.

Paul
Standard User RobertoS
(elder) Sun 13-Dec-15 01:18:24
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Re: Phone Killing Broadband...


[re: PaulKirby] [link to this post]
 
An electrical storm even miles away can harm a DECT base station. Line noise tests, when it's critical as in this case, should always be done with a corded phone. £7 or less from the likes of Argos, B & Q, Maplin.

Also useful if the DECT appears dead anyway, or there is a longish power cut. That's if you have incoming landline calls.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User PaulKirby
(fountain of knowledge) Sun 13-Dec-15 02:01:07
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Re: Phone Killing Broadband...


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
An electrical storm even miles away can harm a DECT base station. Line noise tests, when it's critical as in this case, should always be done with a corded phone. £7 or less from the likes of Argos, B & Q, Maplin.

Also useful if the DECT appears dead anyway, or there is a longish power cut. That's if you have incoming landline calls.
This is all true, however in this case its not the phone, we can turn off and unplug the phone and call our landline and our broadband drops, so that removes the phone out of the equation in this case.

But yeah a corded phone will always come in handy for power cuts etc.

Paul
Standard User kamelion
(fountain of knowledge) Sun 13-Dec-15 05:10:15
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Re: Phone Killing Broadband...


[re: PaulKirby] [link to this post]
 
Sounds like rain getting in a connection somewhere. I had that problem a while back and it was a cracked box cover letting rain in. Wait till it's raining to call the phone company. When they send an engineer out mention that it happens after rain and they will check for it.

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