Hope this is the correct place to put this post as I see the TalkTalk segment is for Broadband only.
There should be some sort of medal for customers who have not left TalKTalk or [more like] their customers should have SUCKER tattooed on their foreheads.
I have just a home phone account with them; I transferred my broadband to Newnet/Timico a good few years back as the TT service was diabolical. I keep meaning to change but life keeps getting in the way. Since the latest hacking episode TalkTalk have blocked me from seeing or managing my account on line - which is a breach of contract. I agreed to lower charges in exchange for my being able to view and download my bills online etc.
I wasted [as usual] 45 minutes 10 days ago getting a promise from them to post me my last 3 months accounts for which they wanted to charge me £2 although they eventually agreed to waive the charge. They refused to email them. I still have not received them. Is it a good time right now [before Christmas] to change my provider? Needless to say my landline and Broadband are vital to us as we are rural. I am looking at Zen and IDnet.
All experience from others most welcome especially updating email addresses to the new IP simply and quickly.
What is it that TalkTalk "DO" anyway? They are brilliant at obfuscation.