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Standard User gdavid
(committed) Fri 18-Dec-15 18:20:15
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New rules on Migrate MPF Line


[link to this post]
 
On the new rules from OFCOM is there a charge of Migrate MPF Line when moving to a similar provider?

Regards


David
Administrator MrSaffron
(staff) Fri 18-Dec-15 19:42:50
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Re: New rules on Migrate MPF Line


[re: gdavid] [link to this post]
 
Every migration carries a small cost at the wholesale level, many providers absorb it into the contract term.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User gdavid
(committed) Fri 18-Dec-15 20:30:22
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Re: New rules on Migrate MPF Line


[re: MrSaffron] [link to this post]
 
Thank you Andrew.

I thought that OFCOM had said there was no charge from the losing ISP.

Regards


David


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Standard User vivaciti
(knowledge is power) Sat 19-Dec-15 10:35:53
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Re: New rules on Migrate MPF Line


[re: gdavid] [link to this post]
 
MPF is exempt as the line is direct with the carrier and not a WLR so charges can apply as can install costs if the new provider feels is justified.

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Administrator MrSaffron
(staff) Sat 19-Dec-15 11:53:05
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Re: New rules on Migrate MPF Line


[re: gdavid] [link to this post]
 
I was referring to the cost for the gaining provider. There should be no charge from the losing ISP e.g. cease charges unless the contract had some, or for example you are migrating away while within the minimum term of a contract, or other item such as a YouView box requires an extra payment.

Even if in a 30 day rolling contract, providers are still allowed to charge a reasonable notice period, which should have been defined in the contract when you signed up.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User gdavid
(committed) Sat 19-Dec-15 17:24:40
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Re: New rules on Migrate MPF Line


[re: MrSaffron] [link to this post]
 
Thanks to you both for the replies. I now have a better understanding of the process.

Regards


David
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