My problem is with BT's tendency to cease broadband on the line when there is a name change. This would be...problematic (to say the least.)
As I understand it, BT won't actually change the name of the account holder under normal circumstances, instead closing the old account and opening a new one in the new name. Bereavement seems to be the exception to this, where a simple name change is possible.
Does a name change due to bereavement trigger the cease in the same way a "standard" name change does?
If it does, is there any way to change the account holders name and not have a cease applied to the broadband connection?
Edited by boostar (Wed 30-Dec-15 21:50:18)