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Standard User wolvesmad
(fountain of knowledge) Sun 17-Jan-16 11:38:29
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Can't ping......


[link to this post]
 
Recently installed a Virgin Media Superhub 2 as a WAP upstairs. It's working brilliantly, far better than my BT HH5 but there is one problem, I can't ping external addresses when connected to it via Ethernet or wifi.

Firewall is disabled etc, I can ping internal addresses, any idea what it could be?

-

BT BroadbandInfinity 2
Standard User B31
(member) Sun 17-Jan-16 12:33:58
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Re: Can't ping......


[re: wolvesmad] [link to this post]
 
Have you set the default gateway on the WAP to the IP address of your main router it is connected to?

DNS too - either to the other router (probably best, for accessing internal stuff in the other router) or to an Internet DNS service.



BT ADSL customer getting 1.7 Mbps (0.6 Mbps up) on a new road / new build development
CAB not FTTC enabled, not part of the 66% commercial plan. Not rural - no BDUK funding
(Virgin Media nearby)
Standard User ansam
(member) Sun 17-Jan-16 13:03:25
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Re: Can't ping......


[re: wolvesmad] [link to this post]
 
Hello,

I assume your getting internet however? you can browse webpages? Have you tried pinging an external IP address?

Try pinging 216.58.208.67 (google uk).

-Sam

Connection - TalkTalk Business 80/20. Sync 79997/19999kbps - My BQM


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Standard User wolvesmad
(fountain of knowledge) Sun 17-Jan-16 14:50:35
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Re: Can't ping......


[re: ansam] [link to this post]
 
I can ping the google IP but not the google URL.

Just tried using googles public DNS settings on my laptop and it's working now.

-

BT BroadbandInfinity 2

Edited by wolvesmad (Sun 17-Jan-16 15:02:19)

Standard User iand
(fountain of knowledge) Sun 17-Jan-16 16:57:00
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Re: Can't ping......


[re: wolvesmad] [link to this post]
 
are you using the superhub as a DHCP server? You should only have 1 in the house, e.g. your main router.

IanD
Standard User ansam
(member) Sun 17-Jan-16 17:36:04
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Re: Can't ping......


[re: wolvesmad] [link to this post]
 
In reply to a post by wolvesmad:
I can ping the google IP but not the google URL.

Just tried using googles public DNS settings on my laptop and it's working now.


Yes, I thought it was the DNS. Check your DNS settings on the router.

Connection - TalkTalk Business 80/20. Sync 79997/19999kbps - My BQM
Standard User PaulKirby
(fountain of knowledge) Sun 17-Jan-16 18:51:44
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Re: Can't ping......


[re: wolvesmad] [link to this post]
 
In reply to a post by wolvesmad:
I can ping the google IP but not the google URL.

Just tried using googles public DNS settings on my laptop and it's working now.
Try setting your DNS Address to 8.8.8.8 or 8.8.4.4 they are both Googles Public DNS Servers.

We use 4 DNS Servers (Googles, Our Own, BT Primary, BT Secondary) just in case one goes down.

Paul
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