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Standard User bluemoon87
(newbie) Wed 27-Jan-16 18:58:15
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cabinet not on codelook


[link to this post]
 
I had a check today on codelook and noticed that the cabinet I am connected to isn't on there. Also all the post codes in the area seem to be missing, I'm pretty sure mine used to be on there just with an incorrect road name. Is this unusual?
Administrator MrSaffron
(staff) Wed 27-Jan-16 19:39:25
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Re: cabinet not on codelook


[re: bluemoon87] [link to this post]
 
Without knowing the cabinet number and exchange name hard to say

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ggremlin
(experienced) Wed 27-Jan-16 19:44:24
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Re: cabinet not on codelook


[re: bluemoon87] [link to this post]
 
In reply to a post by bluemoon87:
just with an incorrect road name. Is this unusual?
addresses on codelook are taken from approximate location
line 2 of the disclaimer
"The road name is taken from map data, not the commercial Post Code database, so may not be accurate, sorry."


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Standard User bluemoon87
(newbie) Wed 27-Jan-16 19:46:40
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Re: cabinet not on codelook


[re: MrSaffron] [link to this post]
 
It's cabinet 92 on Horsham Carfax, you had looked in to the issue with my area before in terms of availability with fttp,
Standard User bluemoon87
(newbie) Wed 27-Jan-16 19:50:09
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Re: cabinet not on codelook


[re: bluemoon87] [link to this post]
 
I had meant is it weird for a post code to disappear from there, not was it weird that the road name was incorrect.
Standard User BatBoy
(sensei) Wed 27-Jan-16 19:56:31
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Re: cabinet not on codelook


[re: bluemoon87] [link to this post]
 
What does the DSL checker say for your address?
http://www.dslchecker.bt.com/adsl/ADSLChecker.addres...
Administrator MrSaffron
(staff) Wed 27-Jan-16 20:03:55
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Re: cabinet not on codelook


[re: bluemoon87] [link to this post]
 
Maybe they've messed up a database update and lost all FTTP locations?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bluemoon87
(newbie) Wed 27-Jan-16 20:04:34
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Re: cabinet not on codelook


[re: BatBoy] [link to this post]
 
Address xxx on Exchange HORSHAM CARFAX is served by Cabinet 92
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Standard User bluemoon87
(newbie) Wed 27-Jan-16 20:21:27
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Re: cabinet not on codelook


[re: MrSaffron] [link to this post]
 
Looks like that might be the answer then, actually thinking about it last time I checked the database from code look thought the post code was on the Slinfold exchange and not Horsham so maybe at some point they will correct that. Alternatively they have said we don't serve those houses and just deleted ussmile
Standard User craski
(regular) Wed 27-Jan-16 20:21:28
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Re: cabinet not on codelook


[re: bluemoon87] [link to this post]
 
You could try and email Magenta and ask the question.

I had a similar query months back and Angus at Magenta responded to email and was very helpful.

Zen Unlimited Fibre Office BQM
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