I was on the phone last night to try and get my line reset and to get my replacement HH4 that was requested 5 days ago where nothing was done then.
For some reason BT India hung up on me when I was explaining the issue, everything was in a calm peaceful manner, so maybe they knocked the hang-up button, who knows.
So I phoned again where I was presented with an automated messaged stating that there is a detected fault on the line and that they will do an automated line test that required me to hang up, so I did.
I got an automated phone call saying that there is no fault on my line and that we can request for an engineer to visit to check everything including wiring.
This is where it goes bad, they say that "ALL" internal wiring is our responsibility and if misused we will be charged £130.
How is that fair when the stupid engineer installed the [censored] cable between the BT80 and the NTE5a Master Socket under our carpet under the door frame, its stupid, of course that cable is going to get damaged over time.
So due to that engineer being [censored] lazy to go round the door frame we would have to foot the £130 due to the cable falling apart due to ware and tear and people walking over it, my mother is disabled and has been for many years now so a wheel chair is used.
The way I see it, if we are responsible for it then I am just going to replace the whole [censored] thing myself.
I have the reel of cable and Gel Crimps.
Edited by PaulKirby (Sun 28-Feb-16 23:12:04)