We've just moved into a new house. It was a semi detached bungalow that's been adapted into one. All the services like Gas etc are on one meter we were assured the phone was the same. BT openreach came out today and got the phone line working for SKY. but they found out one side of the property had its own phone line. He refused to make it active and it means 3 sky boxes have no phone line and this entire part of the house still doesn't have a phone.
Was he right in refusing to do this please?