I found out yesterday that some elderly friends, he's 91 and she's 90 in 2 months and currently in hospital, have had problems with their telephone line for 3 years. There's no broadband involved. I'm assured that they're with BT.
Someone can ring their number and get different outcomes depending on who knows what: number temporarily unavailable, ringing tone but phone doesn't ring, unobtainable, whatever. BT engineers have been out 4 times and have said everything's ok. Clearly it isn't. I don't have chapter and verse on each and every problem, when and how long. But essentially it's totally unpredictable and therefore, arguably unusable.
The fact that the engineers have been perhaps suggests that the home wiring is ok, so presumably could be a cabinet or exchange issue. Oddly I've just put their phone number in SamKnows and it has no data for it.
Any suggestions on how to progress this.
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement